Customer Service High School

Kim Drew

Email: ********@*********.***

Address:

City: St Tampa

State: FL

Zip: 33610

Country: USA

Phone: 941-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

OBJECTIVE: To pursue a position requiring challenging employment that will demonstrate my professional talents and my advanced customer service skills.

Educational Background:

High School Dipolma from Hillsborough High School Graduate, Tampa FL 1/2001 to 5/2001 (education)

Job History / Details:

Career Overview

OBJECTIVE: To pursue a position requiring challenging employment that will demonstrate my professional talents and my advanced customer service skills.

Core Strengths

Type 25 w.p.m., knowledge in Word, Excel, and In

Work Experience

April 2009 to Current

H&H Security

Secretary

Handle Inbound and outbound calls

Creates work schedules for employees

check on rental properties for security events

12/11/2012 12:00:00 AM

Assisted customers with vehicle warranties.

Handled inbound and outbound calls with customers.

Faxed, copied, and filed paper.

Handled inbound and outbound emails.

April 2008 to February 2009

Verizion

Personal Account Manager

Handle Verizon Fios Accounts.

Take inbound and outbound calls.

Schedule follow ups with customers.

4/07 to 11/07

SUNSHINE YOUTH SERVICES

Program Technician

Assisted in a juvenile detention facility.

Organize schedules.

Leader over juveniles ages 13-18.

CPR and PAR certified.

January 2004 to January 2006

Sitel

Customer service representative

Assisted customers with vehicle warranties.

Handled inbound and outbound calls with customers.

Faxed, copied, and filed paper.

Handled inbound and outbound emails.

March 2003 to July 2003

TAMPA WORKFORCE CENTER

Teen Hotline Representative

Handled inbound calls from teenagers looking for summer employment.

Handled multi phone lines, data entry requiring daily reports of call volume.

Correspondence with service areas in externally via PC and EXCEL.

Set up and arrange job fairs.

Educational Background

2001 Hillsborough High School Graduate

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