Customer Service High School

Mansheika Sept

Email: ********@************.***

Address:

City: Orlando

State: FL

Zip: 32811

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective To obtain a position within the company that utilizes my training and experience to help the company.

Educational Background:

High School Dipolma from Jones high School, Orlando FL 1/2001 to 5/1999 (math)

Job History / Details:

Career Overview

Objective To obtain a position within the company that utilizes my training and experience to help the company.

Core Strengths

Strong organizational skills,Sharp problem solver,

Telecommunication skills,Data entry, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word,

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

September 2012 to Current

My Hands Of Love Orlando, fla

Customer Service/Data Entry

Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Identified and resolved system and account issues.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.

April 2010 to January 2012

Levi's Jeans Orlando, FL

Stylist/Stock

Maintained accurate stock records and schedules.Processed customs duties and fees quickly to release international shipments.Unloaded, picked, staged and loaded products for shipping.Rotated stock by code and receiving date.Handle cash.Help customer find items in store.

February 2007 to January 2008

Tempus Resorts Orlando, FL

Sales Agent

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Demonstrated mastery of customer service call script within specified timeframes.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.

June 2005 to August 2006

Holiday Inn Orlando, FL

Front Desk/Night Audit

Greeted and registered guests and issued room keys.Processed guest payments for room charges, food and beverage charges and phone charges.Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.Processed credit card transactions during the checkout process.

Educational Background

May 1999 Jones high School Orlando, FL

High School Diploma math

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