Manager Customer Service

Ivinique Monett

Email: ********@**************.***

Address:

City: Chesterfield

State: MI

Zip: 48047

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Medical Assistant with experience serving chronically ill patients. Assisted with daily living activities and household tasks. Provided emotional support in a comfortable, soothing environment. Seeking a position in a long term care or rehabilitation facility.

Educational Background:

High School Dipolma from Everest Institute, Southfield MI 1/2001 to 4/2008 (Medical Assisting)

Job History / Details:

Professional Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Results-focused management professional offering 4 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Skill Highlights

Leadership mentoring

Tactical execution

Organizational design

Conflict resolution

Operations management

Performance tracking and evaluation

Cost estimating

Team building

Retail Management P&L Management Budgeting & Cost Control Shrink Reduction/loss Control Customer Service Excellence Team Building/Training/Supervision Inventory Management Merchandising Strategies.

Professional Experience

March 2008 to July 2011

Family Dollar Detroit, Michigan

Store Manager

Organized and formulated entire range of retail management liabilities.Provided necessary assistance for merchandising.Took necessary controls regarding opening or closing a store.Manged cash control and switched consumer support criticisms.Offered important motivation and supervision to the employees.Work out entire merchandising,ordering and maintenance features along with necessary cash and inventory control.Take essential measures for coordinating particular events and promotions.Formulate daily and weekly sales and activities reports.Participant in local market enhancement program along with making advertising planning.

February 2005 to March 2008

Taco Bell Detroit, Michigan

manager

Assistant Manager work and report directly to the store's General Manager.They also need to exercise their leadership skills when it comes to working and assisting training and daily problem solving.Assistant Managers also need to ensure that the company's standard are maintained and uncompromised when it comes to having a clean and safe working environment as implemented by the OSHA and the Labor Board.But more importantly,Assistant Managers have to make certain that all team members are working based on the company's guiding principles and having fun at the same time.

April 2007 to December 2007

Dollar General Detroit, Michigan

Assistant Manager

Provide direction and development staff to ensure achievement of store financial and people goals.responsible for sales performance,operational efficiency and process management - Analyze store's performance indicators against goals and develop business plans to improve underachieving areas - lead a team of 12 associates and create a culture where everyone is invited to contribute their unique ideas and collaborate to grow the business - ensure all employees receive training and development that enhances their overall experience from our competitors and build brand loyalty - demonstrate the core values of having fun while being the best,learn from challenge and change,unleash the power of the people,show respect,humility,and integrity - develop partnerships with local community organization that enable the employees and the business.

Education and Training

2002 Thomas M. Cooley Detroit, Michigan

High School Diploma basic studies

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