Sales Customer Service
Resume:
Sharon Gingell
Email: *********@********.***
Address: ***** ********** **
City: Leesburg
State: VA
Zip: 20175
Country: USA
Phone: 571-***-****
Skill Level: Experienced
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Sharon Gingell
18116 Perthshire Court
Leesburg, VA 20175
Phone: 703-***-****
Cell: 571-***-****
E-Mail: *********@********.***
Summary
Inside Sales Executive in the UK with 6 years experience is now looking to resume a career in Sales or Customer Service.
I possess good organizational, multitasking and negotiation skills as well as being articulate and polished. I am capable of working with executives and all levels of personnel. I am a results driven team player that is hardworking, committed and loyal.
Highlights
Persuasive negotiator
Organized and meticulous
Dedicated Team Player
Results driven
Accomplishments
Established a customer base of 150 accounts for newly-created concessionaire in 3 months
Sustained 20% annual sales growth for 2 consecutive years by introducing innovative sales and marketing techniques.
Frequently exceeded sales targets
2004 moved with family from UK to USA
Experience
January 1991 to March 1993
Competitive Paper Supplies [Xerox Concessionaire) London, UK
Telesales Executive
Implemented a consultative selling approach on all inbound calls.
Managed and recorded all leads from outbound telephone marketing.
Set up new accounts, established customer credit, and set up payment methods.
Prioritized daily work flows, including all inbound calls, quotes and sales-related inquiries.
Conducted business to business telephone sales.
Answered customers' questions regarding products, prices and availability.
Quoted prices, credit terms and other bid specifications.
Emphasized product features based on analysis of customers' needs.
Negotiated prices, terms of sales and service agreements
January 1990 to December 1990
TMS Thompson Media Sales London, UK
Telesales Executive
Maintained friendly and professional customer interactions at all times.
Selling newspaper space to advertising agencies
Managed and recorded all leads from outbound telephone marketing.
Acted as a liaison between outside sales representatives and approximately 30 accounts
Set up new accounts, established customer credit, and set up payment methods
Answered customers' questions regarding products, prices and availability.
Quoted prices, credit terms and other bid specifications.
Emphasized product features based on analysis of customers' needs.
Negotiated prices, terms of sales and service agreements.
Responded to all customer inquiries in a timely manner.
Built a strong business relationship with advertising agencies
June 1987 to December 1990
Xerox UK London, UK
Inbound order processing then Outbound telesales
Inbound Order Processing
Managing and processing inbound orders for supplies division of Xerox
Implemented a consultative selling approach on all inbound calls.
Acted as a liaison between outside sales representatives and approximately 500 accounts.
Set up new accounts, established customer credit, and set up payment methods.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Answered customers' questions regarding products, prices and availability.
Quoted prices, credit terms and other bid specifications.
Negotiated prices, terms of sales and service agreements.
Responded to all customer inquiries in a timely manner.
Maintained friendly and professional customer interactions at all times.
Completed company leadership training program.
Outbound Telesales
Set up new accounts, established customer credit, and set up payment methods.
Generated approximately 50 leads weekly.
Managed and recorded all leads from outbound telephone marketing.
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Emphasized product features based on analysis of customers' needs.
Negotiated prices, terms of sales and service agreements.
Wrote sales contracts for orders obtained and submitted orders for processing.
Completed 30 outbound calls daily, with average conversion rate of 40%.
Responded to all customer inquiries in a timely manner.
Managed a portfolio of approximately 500 accounts that generated $1,000,000 p.a.in sales.
Frequently exceeded annual quota, one year by 20%.
Maintained detailed account records on Xerox own internal database
Education
Uxbridge College (UK),
Business Studies
BTec Diploma (UK) (Bachelors Degree)
References upon request
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