Manager Sales
Resume:
Title:General Manager
********@*****.**.***
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NAME: Michael Pemberton
ADDRESS: *** ******** *****
CITY: Syracuse
STATE/PROVINCE: NY
ZIP/POSTAL CODE: 13219
COUNTRY: USA
EMAIL: ********@*****.**.***
PHONE:
CANDIDATE ID: 223379
CITIZENSHIP: US
Citizen
EDUCATION: Bachelor Degree
EXPERIENCE: 13
WILL RELOCATE: Open
RELOCATION INFO:
JOB WANTED: Any
RATE NEEDED:
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COMMENTS:
HOTSKILLS:
General Manager
ESUME
Michael C. Pemberton
223 Feldspar Drive
Syracuse, NY 13219
Operations / Management
Responsible for hiring and developing corporate staff including:
Operations, Sales & Marketing and Controller. (Hotel Syracuse, MCP
Enterprises, Ltd)
Responsible for managing up to 400 employees. (Hotel Syracuse)
Reduced payroll expense to achieve 25.60f total revenue. (Hotel
Syracuse)
Developed and implemented standardized operational policies and
procedures. (Hotel Syracuse, MCP Enterprises, Ltd)
With MCP Enterprises, Ltd, secured full service management contracts
for the following hotels:
Villa Roma Resort, Catskill, N.Y., General Manager, 383 rooms on 250 acres, 6
restaurants, 18 hole golf and country club, ski chalet, tennis and racquet
club, etc.
Howard Johnson, Santa Maria, CA., General Manager, 65 rooms with a full service
restaurant.
Santa Anna Hotel, Santa Anna, CA., General Manager, an independent full
service, 200 room hotel, plus apartments.
Woodbound Inn and Conference Center, Jaffrey, NH, General Manager, a 70 room
full service hotel on 150 acres, 9 hole golf course, and snow skiing.
Developed and implemented detailed operational programs, e.g. in cost
control, front office systems guest services, food and beverage, computerized
systems for front office, sales and marketing, housekeeping, and engineering.
(
MCP Enterprises, Ltd
.)
Successfully completed renovations at 7 properties throughout New
England and California. (MCP Enterprises, Ltd)
Established and implemented company-wide cost control systems. (MCP
Enterprises, Ltd)
Developed a strategic plan for a Western Connecticut limousine company
to lower costs and expand business. (Michael Pemberton & Associates)
Conducted operational / procedural training for a national meeting
planning company.
(Michael Pemberton & Associates)
Financial/Development
Spent approximately 500f time on development projects for MCP
Enterprises Ltd, which included arranging financing packages for 12 hotels in
the Northeast and a nursing home in Massachusetts.
Had complete budgetary responsibilities from 15 to 30 million dollars,
including development of budgets and implementation. (All hotels)
Successfully managed cost control operations and payroll under
bankruptcy conditions. (Hotel Syracuse)
Marketing
Developed and implemented detailed marketing plans for the Hotel
Syracuse, Syracuse, NY, Radisson Hotel and Conference Center, Cromwell, CT,
Danbury Hilton and Towers, Danbury CT and the Harley Hotel, Enfield, CT.
Developed a successful marketing campaign to increase business for a
Western Connecticut limousine company. (Michael Pemberton & Associates)
Successfully completed a special task force mission to create a new
marketing plan for a 450 room Sheraton in a Long Beach, CA. acquisition.
(Danbury Hilton)
Developed and implemented detailed sales and marketing projects for two
150 room hotels owned by Tradewinds Hospitality Corporation.
(MCP Enterprises,
Ltd
.)
Sales
Responsible for 14 sales and catering managers for 602 room hotel
generating 15 million in sales. (The Hotel Syracuse)
Responsible for 11 sales and catering managers. (Cromwell Radisson
Hotel)
Implemented complete reorganization of sales and catering department.
(Cromwell Radisson Hotel)
Achieved Rev Par goal, company wide, among 52 hotels. (Cromwell
Radisson Hotel)
Achieved fast turnaround for revenue production from June 1995 to reach
fourth quarter budget. (Danbury Hilton)
Produced highest revenue for February 1996 in 6 years of the hotels
operation with HEI Hotel Group. (Danbury Hilton)
Increased revenue and occupancy from 52.6% to 72.15% within first 6
months of employment. (Harley Hotel)
Won company-wide (15 hotels) sales contest for highest monthly revenue
and occupancy for 2 consecutive months. (Harley Hotel)
Chronological Listing
The Hotel Syracuse
Syracuse, NY
General Manager
July 2000 - September 2001
Director of Sales
& Marketing November 1999 - June 2000Michael Pemberton & Associates
New Milford, CT
Senior Consultant
May 1998November 1999Radisson Hotel & Conference Center
Cromwell, CT
Director of Sales & Marketing
June 1997May 1998Danbury Hilton & Towers
Danbury, CT
Director of Sales & Marketing
June 1995February 1997The Harley Hotel
Enfield, CT
Director of Sales
& Marketing January 1994June 1995MCP Enterprises, Ltd
Willington, CT
President/General Manager
November 1988 - September 1993
Affiliations/Related Experience:
Advisory Board member:
- Meals on Wheels, Syracuse, NY
-
Syracuse Convention & Visitors Bureau, Syracuse, NY
-
Manchester Community Technical College, Manchester, CT (1994-1998
)
Adjunct teacher
: Manchester Community College, 19961998
Education:
BA,
Business Administration, Indiana State University, 1974
CHSE certified, 1982
References available on request
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