Customer Service Training

Lorraine V. Brown

Email: ********@********.***

Address:

City: Atlanta

State: GA

Zip: 30305

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To benefit an organization that can use a motivated and experienced supervisor, with exceptional leadership and customer service skills, as well as a background in training. I am a versatile professional with 27 years serving the public, including experience operating large vehicles, training, supervising and excellent customer service skills.

Educational Background:

High School Dipolma from Davenport College, Kalamazoo MI 1/2001 to 9/1984 (Business Management)

Job History / Details:

Summary

To benefit an organization that can use a motivated and experienced supervisor, with exceptional leadership and customer service skills, as well as a background in training. I am a versatile professional with 27 years serving the public, including experience operating large vehicles, training, supervising and excellent customer service skills.

Experience

January 1994 to September 2012

Metro Transit Kalamazoo, Michigan

Lead Trainer

Teach Transit Operators the policies, procedures and skills needed to perform their duties, including how to obtain their Commercial Drivers License and how to operate various large vehicles.

January 1994 to September 2012

Metro Transit Kalamazoo, Michigan

Operations Supervisor

Monitored over 70 employees, assist with the random Drug and Alcohol testing, perform evaluations, coaching, discipline as well as assist with hiring and terminations. Attend accident scenes, handle disruptive customers and complaints. Complete appropriate forms and documentation.

January 1984 to January 2012

Personal Development/Certificates

Seminar on workplace Issues - Managing Disruptive Customers.

Security Awareness for Transit Employees training.

Member of Safety Committee for 3 years.

February 1989 to January 1994

Metro Transit Kalamazoo, Michigan

Transit Dispatcher

Oversee daily Transit operations, monitor employee performance, and address needs as required.

October 1984 to February 1989

Metro Transit Kalamazoo, Michigan

Transit Coach Operator

Transport citizens around the City of Kalamazoo safely and efficiently in 30, 35 or 40 foot transit buses.

Education

1984 Davenport College Kalamazoo, Michigan

GED Business Management

Additional Information

Videography, Photography, Editing and Animation classes.

In summary, I have 27 years of experience in cross-functional supervision, Training and Customer Service - and I would like very much to have an opportunity to put my skills to work for you. Thank you for your time.

Contact this candidate