Management Vice President
Resume:
Production Support, Ibm Mainframe (Delaware (willing to relocate))
Date: 2012-11-27, 2:14PM *************@*****.***
Jenaro Diaz
Wilmington, DE 19808
302-***-**** (home)
302-***-**** (cell)
**********@*******.***
Skills Summary: I am a hardworking and dedicated Information Technology professional with strong customer support skills who uses extensive problem solving, time management and analytical skills to maximize job performance.
PROFESSIONAL EXPERIENCE
CITIGROUP, INC. - New Castle, Delaware PRODUCTION SUPPORT ANALYST 1986 -- 2012
Monitor the performance and successful completion of all overnight batch processing at the Command Center with detailed review of all QI indicators; Partner with the Command Center and all Support teams to investigate and troubleshoot all production and software outages on the IBM Mainframe LPARS; Provide timely and efficient problem solving skills during major crisis situations; Review all production outages in conjunction with Application Support in order to initiate permanent problem solutions; Communicate directly with outside customers to track late or incomplete money transmissions; Monitor all inbound/outbound file transmissions via FTP/NDM; apply JCL modifications to failed batch job(s) and restart according to the restart instructions; Migrate Batch/Online load modules to emergency load libraries via CHANGEMAN level 99 with request from Applications programmer also implement JCL/PROC changes into production upon user request; override space allocation to datasets if they failed with either an SB37,SD37,SE37 or S837; submit ADHOC user requests via OPC/CA7 SCHEDULER ; Handle inbound calls pertaining to transmission issues including data issues within files, as well as late or missing files; Coordinate cutoff activity with the sites and third party vendor(s) to ensure that file deadlines are met; Provide updates to the team and management on daily issues encountered, as well as status reports; Open/Update INFOMAN incident tickets generated for any batch/software issues; Escalate any DB2/CICS issues that can not be resolved by Production Support to the DBA/CICS group.
Special Projects
- Conversion of PANVALET source code to PDS format to prepare for transition of the Latin American operating system from AS400 to OS MVS.
- Training of Singapore Support on corporate batch processing including, OPC scheduling system, INFO/change control system and escalation procedures.
- Mass conversion of 3420 reel tapes to 3480 tape silo on all executable batch procedures.
- Installation of Devon system onto Mainframe to support required batch processing.
- Training of new personnel on Tech Support responsibilities.
TIME AND LIFE MAGAZINE - Lyndhurst, NJ PRODUCTION CONTROL ANALYST 1981 -- 1986
- Monitor the nightly batch process workflow.
- Monitor the CA-7 error handler queue.
- Investigate and troubleshoot all production batch and software outages.
- Restart any failed batch job(s) according to job documentation.
- Monitor all daily/weekly data set backup using FDR/ABR and DFDSS utilities.
- Maintain all online DASD performance using the ICKDSF utilities.
AMERICAN EXPRESS COMPANY - New York, NY LEAD COMPUTER OPERATOR 1969 - 1981
- Monitor and control computer operations workflow. Modify and maintain system configurations and production schedules to meet changing priorities, system capabilities and performance objectives.
-Operate and monitor peripheral equipment such as printers and tape drives in accordance with established quality standards; organizes operations output for distribution, including tapes and large print jobs.
- Monitor and perform regular backup of all data. Use backup systems to restore data in the event of system malfunctions or other problems.
EDUCATION
H.S. Diploma
Charles Evan Hughes High School 1966-1969
SKILLS AND QUALIFICATIONS
- Able to adapt to various communication styles in order to successfully influence and work with a wide range of cross-functional teams as well as interact with all levels of management and staff.
- Able to handle multiple and changing priorities and utilize time management skills to meet established timelines
- Bi-Lingual
- IBM Utilities
- CHANGEMAN and INFOMAN
- Cataloged Procedures
- FDR/ABR
- HSM
- DFDSS (ADRDSSU)
- CA1(Tape Management System)
- DASD File Allocation
- DB2
- OPC/CA7 Scheduler
- CA11(auto restart)
- ABEND Interpretation and Troubleshooting
- DFRMM(Tape Management System)
REFERENCES
John Mercurio
Sr. Vice President
Citibank
Chris Ponesse
Vice President
Citibank
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