Customer Service Assistant

costomer service position (MD,De)

Date: ****-**-*2, 11:09PM ***************@*****.***

I have 10 years in costomer Service skills, computer skills, well organized person take my job seriously. Motivated person.

Candice Delaney

Newark, De. Email: ****************@*****.***

Receptionist

Customer Service Expert MS Office, Excel Power point

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry

Computer Skills: Word Excel PowerPoint Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

AAA MiD-Atlantic (Roadside Assistant) Newark,DE. 2011-2012

n Provided well customer Service to all clients that relied on my help for Roadside assistant.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and reassured customers they could rely on me.

n Handled a high volume of calls and customers.

n I was a team player and gave the extra help and time when needed.

Back on Your Block Bail bonds, LLC. (Elkton, MD) Receptionist, 2007-2011

was a leader to represent our company in court hearings.

demonstrated a team leader and was in charge of all company records, was responsible for billing clients, mailing, for civil suits.

was assigned all office Responsibilities, answering a high volume of calls, organize all data, scheduling appointments with lawyer and clients.

Cecil College (Northeast, MD.) (2004-2009)

served as first point of contact for students, faculty and staff calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.

n Handled all mail, phone calls, scheduling and survey evaluations for all staff and students

Education

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