Customer Service Manager

DANIEL TERRAZAS

Email: ********@********.***

Address:

City: West Covina

State: CA

Zip: 91790

Country: USA

Phone: 626-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Educational Background:

High School Dipolma from CALIFORNIA STATE UNIVERSITY OF LOS ANGELES, Los Angeles CA 1/2001 to 6/2004 (Economics Business Management)

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Core Strengths

Customer service expert

Order processing

Computer-savvy

Excellent communication skills

Inventory control familiarity

Invoice processing

Excel spreadsheets

Production scheduling familiarity

Work Experience

February 2010 to April 2011

C&D ZODIAC AEROSPACE La Palma, CA

Customer Service Rep

Received and replied to a high volume of internal and external communications, including email and phone calls.

Provided accurate and appropriate information in response to customer inquiries.

Trained team members in providing FAA certification

Managed and provided weekly back log status to customers

Ran monthly on time delivery reports

Received and processed customers' purchase orders

12/11/2012 12:00:00 AM

KIK CUSTOM PRODUCTS CITY OF INDUSTRY, CA

QC Incoming Inspector

Measured raw material dimensions to ensure compliance with specifications.

Inspected, tested and measured materials, products and installations to spec.

September 2007 to September 2009

KIK CUSTOM PRODUCTS CITY OF INDUSTRY, CA

Customer Service Liaison

Responsible for coordinating customer orders with production and shipping

Assisted in planning production based on inventory levels and forecasts

Managed customer's inventory levels

Coordinated customer visits and meetings

Managed and coordinated promotional shipments with LTL Carriers

Updated parts pricing in system

Handled inbound and outbound calls and emails with customers.

October 2006 to September 2007

PAYLESS FOODS INC EL MONTE, CA

Night Crew Supervisor

Oversaw overnight store operations, including staff assignments and production lists.

Ordered and shelved weekly sale items for customers.

Built attractive holiday and seasonal displays for merchandising program.

October 2005 to October 2006

Northgate Supermarkets El Monte, CA

Assistant Produce Manager

Supervised six employees per shift.

Handled products and equipment in accordance with safety and sanitation guidelines.

Delegated tasks to team members to optimize productivity.

Evaluated department conditions and operations to determine strengths and areas for improvement.

Educational Background

CALIFORNIA STATE UNIVERSITY OF LOS ANGELES LOS ANGELES, CA

Economics Business Management

Minor in Marketing Advertisement

3.33 GPA

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