Customer Service High School

Dawn Taylor

Email: ********@**************.***

Address:

City: Irving

State: TX

Zip: 75063

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service and Call Center Representative with 8 years experience. Versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Dedicated Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Central High School, Little Rock AR 1/2001 to 5/2003 (computer technology)

High School Dipolma from University of Central Arkansas, Little Rock AR 1/2001 to 12/2012

Job History / Details:

Career Overview

Customer Service and Call Center Representative with 8 years experience. Versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Dedicated Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Credit card processing

Multi-line phone usage

Strong organizational skills

Listening skills

MS Windows proficient

Fast learner

Exceptional communication skills

Sharp problem solver

Adaptive team player

Microsoft Outlook and Excel proficient

Multi-tasker

SAP experienced

Accomplishments

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Initiated and process settlements on unpaid balances for account holders.

Manage 25 accounts orders placed for medical facilities.

White belt certified.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

September 2010 to Current

Cardinal Health Sherwood, AR

Customer Order Management Rep II

Responsible for processing orders for hospitals and clinics via phone, fax and email. Provide customer order resolution for discontinued and back ordered items. Provide alternate sourcing locations and offer comparable products using virtual warehousing and catalogs. Responsible for contacting hundreds of vendors for pricing, product inquires and expedited orders.

Maintained up-to-date knowledge of company policies regarding payments, returns, exchanges and ordering restrictions. Routinely answered customer questions regarding merchandise and pricing. Responsible for providing a one stop resolution for customers while adhering to company policies and procedures.

September 2009 to October 2010

Custom Direct Little Rock, AR

Contact Center/ Sales Rep

Processed telephone orders for personal checks using customers banking information. Up-selling fraud and identity protection services. Regularly sought opportunities to up sell and add on additional merchandise. Routinely answered customer questions regarding merchandise and pricing. Provided order tracking and statuses. Responsible for processing returns and exchanges on damaged or lost product.

March 2007 to October 2009

International Computer Systems Little Rock, AR

Collections Rep

Initiated outbound calls to AT&T delinquent business account holders for payment. Offer and setup alternate payment arrangements. Create and process settlements on unpaid balances for account holders. Process credit card and check payments for collecting on out stand balances.

Educational Background

2003 Central High School Little Rock, AR

High school diploma. Member of the Beta Club and National Jr. Honor Society.

University of Central Arkansas Conway, AR

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