Management Training

Francisco Hernandez

Email: *********@********.***

Address: *** ******* ********

City: Rio Rico

State: AZ

Zip: 85648

Country: USA

Phone: 623-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Francisco Hernandez - *********@********.***

306 Circulo Bellagio - Rio Rico, Arizona 85648 - 623-***-****

QUALIFICATIONS FOR VACANCY ANNOUNCEMENT

Decisive, driven and solutions-oriented professional with 25+ years

of experience in Law Enforcement and Security positions; ensuring

safe and efficient environments; known for defining problems;

evaluating alternatives; and interfacing between various groups.

Works well with individuals of all levels including special

interest groups; foreign government officials; and other entities.

Demonstrate strong leadership; decision making; problem solving;

analytical; communication and investigative abilities. Speaks,

reads and writes fluent Spanish; Proficient in Operations

management; Office Administration; Facility Management; Training

and development; Project Management; Policy and Procedure

Development; Public Relations; Start-up Operations; MS Word; Excel;

and PowerPoint.

PROFESSIONAL PROFILE

I am currently assigned to the Nogales Port of Entry, Nogales

Arizona Passenger Processing Branch Supervisory CBP Officer.

Previous assignments include but not limited to: (1) Passenger

Control Unit (PCU) Nogales Arizona Supervisory CBP Officer;

(2) Anti-Terrorism Contraband Enforcement Team Honolulu Hawaii

Tactical Operations Branch Supervisory Canine Enforcement Officer;

(3) Anti-Terrorism Contraband Enforcement Team Honolulu Hawaii

Tactical Operations Branch Honolulu Hawaii Tactical Operations

Branch Outbound Tactical Operations Supervisory CBP Officer; and

(4) Passenger Processing Branch Honolulu Hawaii Supervisory CBP

Officer: (a) Passenger Analysis Unit (PAU) Supervisory CBP Officer,

(b) Seaport Operations Supervisory CBP Officer, (c) Private Aircraft

and Military Airlift Command (MAC) Supervisory CBP Officer (d)

Baggage Floor Supervisory CBP Officer, and (e) Documentation Branch

Honolulu Hawaii Supervisory CBP Officer.

I plan, organize & coordinate assignments for officers. My efforts

to supervise, develop, & motivate subordinates have succeeded because

I have the ability to define problems, evaluate alternatives, &

interface between various pressure groups. I am instinctively adept

at getting to the root cause of problems; resolve them quickly, even

while under pressure. As a supervisor, I ask myself, 'What the

problem is

' &, 'What are the trade-off`s' in order to apply logic to

the problem. This interrogatory contemplation allows me to step outside

the problems arena to look-back toward suitable solutions. I coordinate

& supervise on-site tasks & duty performance of many officers. I am

responsible for the supervision, development, & motivation of employees,

perhaps one of the most difficult tasks one can perform. Each assignment

required I use a great deal of tact & discretion to secure their

confidence & cooperation in the proper enforcement of laws &

administrative procedures.

I used positive reinforcements to improve subordinates` performance.

I correctly identify reasons for non-performance using 'coaching analysis'.

I initiate action to change subordinates behavior when required by giving

specific feedback concerning performance as soon as possible using

'coaching discussions.' I set & reset realistic standards to pace my

subordinates through their formative years. I continued with follow-ups

through periodic progress reviews. I conduct counseling with respect to

both on & off duty conduct, job performance deficiencies, & I used the

Merit Performance & Awards Program to acknowledge outstanding performance.

Personally, I have a deep desire to aid my subordinates in the utilization

of their full potential. I supervise, develop, & motivate them toward that

goal. I make work assignments based on qualifications, assignment requirements

& degree of difficulty I believe may be involved in the task.

I keep constant & open communication to ensure a healthy & harmonious work

environment is maintained. I use positive reinforcements to improve

performance, I do whatever I could to ensure a corps of professional officers

are maintained, I am a people person; & I lead by example. My ability to work

well with others, knowledge of regulations, policies, & procedures allow me to

succeed in all phases of my duties as a Supervisor. I perform a wide variety

of inspection, enforcement, & administrative duties. I am responsible for

enforcing the INA, CFR, & Criminal Codes of the United States of persons,

cargo & conveyances attempting entry into the United States.

SECURITY ADMINISTRATION

- Orchestrated assignments for officers; performed various inspection,

enforcement, and administrative duties; enforced the INA, CFR, and criminal

codes of the US.

- Authorized to enforce the immigration and customs laws of the US as well

as any other regulations designated by the Attorney General; carried out

arrests and performed seizures of controlled substances, cargo, conveyances,

fraudulent documents, and counterfeit trademark violations.

- Served in security roles for the Tactical Operations Branch, Outbound

Tactical Operations, Anti-Terrorist-Contraband Enforcement Team, Currency

Interdiction, Passenger Processing Branch, and Documentation Branch.

- Conducted inspections of vehicles and occupants seeking entry into the US

as well as preliminary inspections of cargo and vehicle contents. Served as

guardian of US borders against terrorists and instruments of terror.

- Performed secondary inspections, which included interviewing suspected

violators of Immigration Naturalization laws, examining documents presented

to support a claim to citizenship/immigration status, and conducting subject

disposition.

- Carried out investigations and prosecutions, which included concluding law

violations, preparing investigative reports, and maintaining inventory.

Performed adjudications and interviews.

- Attended police training at the Federal Law Enforcement Training Center

(GLYNCO)and the Correctional Department of Justice Federal Bureau of Prisons.

Patrolled school campuses and completed all required training courses

administered by the El Paso Police Department, the State of Texas, and El Paso

Security Academy.

MANAGEMENT

- Received supervisory training in basic fundamentals of supervision, EEO, First

Aid, and performance appraisals.

- Developed, supervised, and motivated subordinates; directed on-site tasks and

performance of officers; ensured strong communication for harmonious work

environments; improved performance through positive reinforcements.

- Established standards to pace subordinates through formative years; conducted

follow-ups through periodic progress reviews. Used the Merit Performance and

Awards program to acknowledge outstanding performance.

- Served an integral role in managing the Anti-Fraud Program, collecting

fraudulent work letters and credentials. Functioned as a witness in federal

court proceedings brought against violators.

- Prepared and filed incident reports to superiors regarding significant

incidents pursuant to SOPs.

- Supervised daily operations of a security and investigations; screened and

interviewed new staff.

- Earned five outstanding awards as well as Employee of the Month and Solider

of the Month.

CAREER TRACK

- United States Department of Homeland Security Customs and Border Protection

Nogales Arizona Port of Entry, Supervisory CBP Officer

- United States Department of Homeland Security Customs and Border Protection

Honolulu Hawaii Port of Entry, Supervisory Immigration Inspector / Supervisory

CBP Officer

- United States Department of Justice Immigration and Naturalization Service

Calexico California Port of Entry, Special Operations Inspector

- United States Department of Justice Immigration and Naturalization Service

El Paso Texas Port of Entry, Immigration Inspector

- United States Department of Justice Federal Bureau of Prisons United States

Penitentiary Terre Haute Indiana, Correctional Officer

- United States Army Various Duty Stations, Soldier

CREDENTIALS

Department of Homeland Security -Anti Terrorist Training, Outbound Currency

Interdiction Training (FLETC), United States Department of Justice -Basic

Fundamentals of Supervision-, United States Department of Justice -Police

Training Immigration Officers Basic Course- FLETC (GLYNCO GA), United States

Department of Justice -Introduction to Correctional Techniques- FLETC

(GLYNCO GA), United States Army -Basic Non Commission Officers Leadership

Course- (Fort Bliss, TX), United States Army -Advance Non Commission Officers

Leadership Course- (Fort Bliss, TX), United States Army -Academy of Health

Science- (Fort Sam Houston Texas), United States Army Training Center

(Fort Sill Oklahoma), and Associates of Arts in Criminal Justice

(University of Phoenix).

Keywords: management/employee development, performance management systems,

change management, continuous improvement, team building, human resources,

program development, curriculum development, budget preparation, educational

needs assessment, train-the-trainer, time management, project management,

motivation, team building, communications, corporate ethics, strategic/tactical

planning, market development, P&L management, mergers/acquisitions, crisis

management, contract negotiations, quality control, customer relations, vendor

relations, labor relations, systems reengineering, statistical process control,

decision making, analysis, budget control, staff training/development,

forecasting, operations management, business development, organizational

leadership, team building, profit and loss, security, administration

Contact this candidate