Human Resources Quality Control

Richard VanFossen

Email: *********@********.***

Address: **** ******* ****

City: San Jose

State: CA

Zip: 95148

Country: USA

Phone: 408-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Richard Van Fossen

3951 Higuera Road San Jose, CA 95148-2420

*********@********.***

408/238-3428 home

408/546-1457 work

Education: Master of Business Administration Santa Clara University Santa Clara, CA 12/1992

Bachelor of Science San Jose State University San Jose, CA 12/1989

De Anza College Cupertino, CA 12/1986

Objective: A position in California using my technology experience and graduate education.

Qualifications

Operations Management Server tuning Systems Integration

Project Management Technical Analysis Multi-Platform Networking

Network delivery Helpdesk experience Migrations / Upgrades

Technical Expertise

Networks/Protocols LAN/WAN, TCP/IP, IPX/SPX, WINS, DNS, POP3, SMTP, FTP, TELNET, VPN, RIP, IGRP, TFTP,TACACS+, Ethernet

Hardware Cisco 1900 series Routers, Telebit modem pools, Cisco 2900 series Switches, Netgear Routers, Hubs, Laptops, Workstations, Servers (AIX, HP-UX, Dell, Sun, Compaq & IBM.

Software Oracle 7, Netscape Navigator 9, Retrospect 7.6, Cisco IOS, Acrobat Reader 10.1, Microsoft Office suite

Latest technology studies: Oracle Database 11g A Beginner`s Guide.

Experience:

5/2012- Present eTeam at Qualcomm San Jose, Calif.

Service Clerk 1

*Answering the telephone using a Cisco IP phone.

*Responding to helpdesk tickets for new hires.

*Providing administrative support for the TelePresence rooms.

*Ordering office supplies.

5/2010- 1/2011 The Home Depot San Jose, Calif.

Merchandise Execution Associate

*Changing pricing of store products

*Displaying store advertisements based on planograms

*Answering customers questions.

*Printing shelf tags.

*Checking on hand inventory with the MC75 3.5 Worldwide Enterprise Digital Assistant

*Speaking with other associates using the world cell phone push-to-talk integrated GPS with superior sensitivity tracking capabilities.

*Performing inventory using wireless WAN, wireless PAN, and IrDA connectivity.

8/2008- 5/2010 Lunardi`s Danville, Calif.

Courtesy Clerk

*Scheduling executive appointments.

*Promoting sales and servicing a clientele.

*Receiving deliveries for the store using pallet jacks and lift trucks.

*Helping customers with exchanges.

*Answering the telephone using Avaya voice messaging equipment.

8/1995 - 1/1997 Adecco Personnel Services Cupertino, Calif.

UNIX Systems Administrator on contract at Apple Computer

*Issued Security Dynamics tokens based on a SunOS Solution

*Entered information for employees into the company Oracle 7 database.

*Performed systems administration of mail servers based on AIX.

*Serviced the Telebit modem pool and upgraded modems when necessary.

*Deployed a new remote access solution to enable remote offices to get mail.

*Obsoleted the VAX computer and assisted managers in removing it.

*Helped new users who were unfamiliar with tokens in their use.

*Worked with Human Resources as employees transitioned by updating the SPARC2.

*Deployed buy.apple.com, various servers in the www.apple.com domain, and serviced mother.apple.com

Improvement routines, capacity growth planning, evaluating forecasts, proportional ordering cost component, imputed shortage cost, optimal lot sizing for time varying demand, job shop scheduling, stochastic scheduling problems, project evaluation and review technique, materials and manufacturing resource planning, critical path analysis, assembly line balancing, computerized layout techniques, frequency distributions, population variance and standard deviation, central limit theorem, index numbers and statistical quality control, quality and assurance, reliability and maintainability, forecasting methods, solution of aggregate planning problems by linear programming, control charts for attributes : the p chart, planned replacement under uncertainty, just-in-time inventory systems, advantage of the flexible manufacturing system, characteristics of inventory systems, lead time variability, heuristic lot size methods, iSCSI, job shop scheduling, storage area networks, project evaluation and review technique, statistical basis of control charts, solution of aggregate planning problems by linear programming, and the normal, t and F distributions.

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