Human Resources Management

Keeley Rohrbach

Email: *********@********.***

Address: *** *. ********** ***., ***. #53

City: Chicago

State: IL

Zip: 60657

Country: USA

Phone: 907-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Keeley Deeanna Rohrbach

(c): 907-***-**** / email: *********@********.***

541 W. Wellington Ave., Apt. #53, Chicago, IL 60657

Citizenship: United States

Veteran`s Preference: N/A

Desired Job: Executive Administrative Assistant

Summary of Qualifications

* Dynamic, award-winning professional with a proven track record of exceeding customer and management expectations.

* Motivated to provide consistently high quality of work - volunteering for additional responsibilities beyond provided job descriptions, and selected for progressive positions of responsibility.

* Demonstrated success creating strong partnerships with both strategic and daily operations levels.

* Building Effective Cross-Departmental Teams & Diverse Work Groups

* Training, Teaming & Leadership Development

* Recruitment & Retention Initiatives

* Project Management

* Shared Vision of Corporate Mission & Values Statements

* Strong Written & Verbal Communication Skills

* Computer Literate and a Microsoft Office -Power User-

* Cross-Cultural Sensitivity

* Community Affairs

-Keeley was invaluable to the operation of the Director`s Office, and was

well-regarded by all Senior Executive staff!-

- Victor J. Rosenbaum, Executive Assistant to the Director,

Department of Veterans Affairs, Anchorage, AK

WORK EXPERIENCE

Alaska VA Healthcare System, Anchorage, AK June 2008 - August 2012

Human Resources Specialist, GS-0201-07/09, Department of Veterans Affairs

* Program Coordinator for Personnel Security, Dependent Provider Credentialing, Workers` Compensation, Performance Management, and Child Care Subsidy.

* Coordinate duties in areas of clerical, administration, personnel, performance management, and budget; encompassing researching information, planning, advising, training, and assigning matters involving Human Resources Management Service (HRMS).

* Manage approximately 200 open cases for current and former employees, ensuring timely processing of all time loss and medical expense claims, and updating the Workers Compensation Management Information System (WCMIS) and hard copy files accordingly.

* Calculate, formulate, and analyze quarterly and annual compensation and medical expense reports for the senior leadership and Prevention Board. Served as Acting Chair in Associate Director`s absences.

* Developed Workers` Compensation PowerPoint presentation/brief for senior staff, managers, and supervisors.

* Provide guidance to managers in developing performance plans and ensure annual appraisals are completed timely and accurately for employees.

* Manage personnel actions related to assigned programs.

* Team with the FBI, Office of Personnel Management (OPM) in Washington, D.C., and VA Security Investigation Center (SIC) processing thorough background investigations for employees, contractors, and affiliates accessing VA facilities and computer systems.

Keeley Deeanna Rohrbach - Page 2

WORK EXPERIENCE (CONTINUED)

* Adhere to the Privacy Act System of Records Notice, allowing access to internal and external networks only as permitted by each person`s security level clearance.

* Serve as the initial point of contact for troubleshooting equipment challenges, providing training and technical support to network users.

* Responsible for the credentialing of dependent providers within the Veterans Health Administration (VHA), creating and maintaining computerized credentialing files and reporting for over 200 healthcare professionals in VetPro for two years.

* Obtained required primary source verifications for professional education, training, licensure, certification, registration, work history, and professional references.

* Verify contents of child care subsidy application packages, ensuring all required forms and supporting documentation were submitted with each portfolio prior to transferring applications to the Worklife and Benefits Service Department in Washington, D.C.

* Develop Standard Operating Procedures and update policies for the Human Resources Management Service.

* Monitor HR memorandums, VA directives and handbooks, confirming accuracy of routine updates.

* Initiate and process requisitions for supplies, equipment, and services.

* Provide on-the-job training and orientation for new employees and volunteers.

Alaska VA Healthcare System, Anchorage, AK Mar. 2006 - June 2008

Program Support Assistant, GS-0303-07, Department of Veterans Affairs

* Provided administrative support to various levels within the department including senior leadership and service chiefs, union officers, stewards, internal and external clients.

* Assisted the Director, Chief of Staff, Public Affairs Officer with pending items when necessary.

* Worked closely with the Associate Director and the Associate Director of Nursing and Patient Services, initiating process improvements and effectively implementing necessary changes.

* Maintained the Associate Director's calendar and active personnel files for administrative service chiefs and other staff.

* Coordinated travel arrangements and conference room scheduling, and reconciled expense reports for facility executives, service chiefs and additional employees as required.

* Prepared letters, memorandums, reports and supplementary documentation for the Facilities Planning Board, Business and Revenue Board, Environment of Care Committee, and Clinical Staff Committee, verifying that all forms met agency requirements.

* Helped veterans and their families navigate through the healthcare and benefits processes.

* Reviewed publications, VHA regulations, and third party directives, ensuring Joint Commission standards and governmental regulations were adhered to by all employees.

* Coached service support staff on professional development, and provided orientations and training to new hires and temporary contract personnel.

* Provided feedback to contract staff with recommendations on how they could complete their projects more efficiently, saving both time and money for their departments.

* Managed unlimited budget, requisitioning supplies and reconciling discrepancies with Fiscal.

* Created Fund Control Point order requests for Director's Office, and managed two additional Fund Control Points as well.

* Oversaw the Awards Program for the Director's Office, tracked budget and wrote justifications for the achievements of administrative service chiefs and other personnel.

* Assisted with policy reviews, processed personnel actions and training requests, and administered 2237s.

* Developed rating criteria and selection justifications for new hires.

Keeley Deeanna Rohrbach - Page 3

WORK EXPERIENCE (CONTINUED)

* Served as primary and alternate timekeeper for Director`s Office, service chiefs, and numerous employees.

* Managed overtime and compensation time and prepared budget reports for Payroll Office.

* Served as liaison between the Director's Office and several Service offices.

State of Alaska Department of Law, Anchorage, Alaska July 2004-Mar. 2006

Law Office Assistant, Attorney General's Office

* Personal assistant to the Deputy Attorney General for the Department of Law - Civil Division.

* Worked with 300 senior-level executives - including the Attorney General - mid-level managers and support staff.

* Arranged travel arrangements, meetings and conference calls, appointments and interviews and conference registrations for the Deputy Attorney General.

* Operated as the liaison between offices in Juneau, Fairbanks, and other State departments and agencies including, but not limited to the Governor`s Office, State Legislature, Department of Administration, Department of Revenue, Department of Commerce, Community and Economic Development, Department of Education and Early Development, Department of Corrections, and the federal court system.

* Teamed with various colleagues to effectively institute new state-funded projects each year.

* Prepared legal documents for attorneys, paraprofessionals, court administration and governmental agencies.

* Organized hard copy and electronic case files, and maintained the Special Litigation for Punitive Damages Award Matrix.

* Aided the Workers` Compensation section, processing invoices for payment, typing and proofreading legal documents and court filings, and opening and closing requested files for section and other departments.

* Managed statewide Civil Division confidential phone listings.

* Helped facilitate the Deputy Attorney General`s relocation to Juneau.

AT&T Wireless/Cellular One, Anchorage, AK May 1997 - Jan. 2004

Lead Communication Specialist

* Trained and supervised 20 permanent and contract employees.

* Serviced a variety of new and repeat customers daily, resolving business challenges promptly and striving for 100% client satisfaction.

* Sustained budgeting requirements through effectively managing inventory and payroll.

* Instrumental in growth and development of Anchorage location.

* Prepared special business projects delegated by the Area Manager.

* Established long-term relationships with vendors and management within AT&T Wireless.

Bankston, Gronning & O'Hara, P.C., Anchorage, AK Sept. 1995 - Aug. 2000

Administrative & Paralegal Assistant/Billing Clerk

* Handled detail time/disbursement entries and maintenance for 20 attorneys and paralegals.

* Prepared FED packages monthly including legal forms, service instructions, and calendaring for senior-level executives.

* Provided financial management and analysis and processed billing.

* Supervised and trained 12 employees and contract hires.

* Opened and closed new client and vendor accounts, reviewing several accounts per month.

* Managed in-house library updates, created complex litigation sub-files and investigated issues.

Quality Travel, Anchorage, AK July 1989 - April 1994

Travel Consultant

* Booked individual flight, hotel and cruise accommodations, as well as complete domestic and international packages for corporate and leisure travel and posted client payments.

Keeley Deeanna Rohrbach - Page 4

Education & Training

Wayland Baptist University, Anchorage, AK 2006-2008

(69 Credit Hours towards B.A.)

Personnel Security: Indentix Electronic fingerprinting, Automated Position Designation Tool (APDT), Electronic Questionnaire for Investigations Processing (e-QIP) Train-the-Trainer, Central Verification System (CVS), VA Suitability Course, Personal Identification Verification (PIV) Card Official Sponsor/Manager, Registrar, and Issuer Roles

Workers` Compensation: 2010 VA Best Practices in Federal Workers` Compensation Course, U.S. Dept of Labor Basic Injury Compensation, VHA Workers` Compensation Case Management

Credentialing: Fund Control Point and Purchase Card, VetPro and PRIVPlus Credentialers Conference

Management and Customer Service: Joe Tye: Values-Based Leadership Training and Spark Plug Training, GRASSROOTS - Growing Resources, Assessing Skills, Seeking Realistic Opportunities, and Optimizing Training Successes, Learning Management System (LMS) Service Coordinator

Other: FedTraveler Travel Arrangements and Expense Reports, Timekeeper; Continuing Education Courses in Communications, Marketing, Personal and Organization Development and Advanced Computer Skills from 1989-2008

Skills: Type 55 WPM or greater, Microsoft Office, Switchboard Systems, Windows, Vista, Indentix, e-QIP, PIV, CMS, e-OPF, ASISTS, AQS, WCMIS, VetPro, PRIVPlus, FedTraveler, Tempo, LMS, Meeting Room Manager, Quickbooks, Javalan, GroupWise, ProLaw, Compulaw, Motznik, and 10-key

Awards & Recognition

* Excellent Performance Rating ($300.00), 2011

* Special Contribution Award ($750), 2010

* Fully Successful Performance Award ($300), 2010

* Certificate of Appreciation, Organizational PI Team for Ergonomics Redesign, 2010

* Individual Cash Award ($500), 2009

* Contribution Award ($150), 2008

* Individual Gift Card Award ($20), 2008

* Outstanding Performance Award ($900), 2008

* Special Contribution Award ($1,000), 2007

* Outstanding Performance Rating ($1,000), 2006

* On-The-Spot Incentive Award ($100), 2006

* Awarded ATTWS Top Communication Specialist on multiple occasions

* ATTWS Moment of Excellence Certificates

Affiliations

* Society for Human Resource Management (SHRM) (2008-2009)

* Combined Federal Campaign (CFC), Key Worker (2008)

* 26th National Veterans Wheelchair Games, Volunteer (2006)

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