Quality Assurance Insurance
Resume:
Richard Borzillo
Email: *********@********.***
Address: *** ******** *****
City: Sewell
State: NJ
Zip: 08080
Country: USA
Phone: 609-***-****
Skill Level: Experienced
Salary Range: $73,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard Borzillo
535 Shetland Court
Sewell, NJ 08080
*********@********.***
Objective
To attain a position in an organization where my experience in employee H&W Benefits, Claims Analysis, Quality Assurance Analysis, and 401(k) recordkeeping can be an asset in a team-oriented environment.
Experience
Marsh & McLennan Agency, Mount Laurel, NJ September 2011 - October 2012
Client Service Representative
Created and submitted Request for Proposals to various group health and life insurance carriers for clients` health and ancillary renewals. Collected returned quotes from the insurance carriers and created comparative exhibits of the returned quotes. Assisted in negotiating with carriers for optimal rate discounts. Prepared renewal presentations, including plan alternative spreadsheets. Assisted in servicing and maintaining a book of business. Conducted open enrollment meetings in front of clients` employee population. Properly handled escalated phone calls and client situations.
Wells Fargo Insurance Services, Westmont, NJ October 2006 - September 2011
Benefits Analyst
Created and submitted Request for Proposals to various group health and life insurance carriers for clients` health and ancillary renewals. Collected returned quotes from the insurance carriers and created comparative exhibits of the returned quotes. Performed contribution modeling for financial planning of clients` benefit plans. Provided support to office Producers in marketing of prospective clients as well as created renewal presentations. Responded to customer inquiries and requests for information. Processed group and employee applications for new business and renewals. Attended on-site enrollment meetings and continuing educational classes.
ACE-USA, Wilmington, DE January 2003 - October 2006
Claims Business Analyst
Analyzed Worker's Compensation and Liability claims data sent from Third Party Insurance Administrators to determine integrity and accuracy of data and whether it was suitable for processing into ACE's database systems. Utilized MS Access and Audit Control Language software to convert flat files into tabular format for easier analysis and more thorough research. Reported data errors and their resolution to Third Party Administrators for future data quality and integrity. Produced billing worksheets for reimbursement of claims paid by Third Party Administrators to claimants. Researched claim files for internal departments to determine the existence of any closed claims that were incorrectly paying money to claimants.
EXPERTPLAN, INC - East Windsor, NJ November 2002 - June 2003
Account Management
Serviced multiple client inquiries through extensive e-mail and phone correspondence. Specific tasks included researching questions/problems through querying of AS/400 database using SQL. Tracked and reported problems with the web-site to the I.T. team, and researched specific 401(k) compliance-related issues/questions for our clients.
TOWERS PERRIN - Philadelphia, June 1996 -March 2002
Quality Assurance Analyst (1999 - 2002)
Responsibilities included writing test plans, researching database tables with SQL and Oracle SQL Plus, reviewing functional specifications, testing in both mainframe DB2 and Oracle databases, managing various enhancement projects, and providing hotline support for mainframe users.
401(k) Benefit Administrator (1996 - 1999)
Responsibilities included processing of weekly withdrawals, loans, and monthly installment payments, editing monthly payroll data, producing monthly valuation reports, creating client-specific reports and statements, daily plan activity financial reconciliation, participant account balance adjustments, and answering plan participant inquiries via electronic mail system.
Education
Registered Health Underwriter, American College 2009-2011
Computer Programming & Web Development, Cittone Institute, Mt Laurel, NJ 2002
* Studied HTML, Java, VBScript, ASP, & E-Commerce
BA Exercise Science, Temple University, Philadelphia, PA 1983-1988
Licensed in Life, Accident & Health in PA, NJ, & DE
Skills
SQL
Excel
Access
Word
PowerPoint
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