Project Manager Management

Marco Silva

Email: *********@********.***

Address: *** * ** **

City: Washington

State: DC

Zip: 20002

Country: USA

Phone: 202-***-****

Skill Level: Experienced

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PROFESSIONAL PROFILE

Highly skilled IT Specialist with 22+ years experience,

including international experience living in the United

States, Germany, Puerto Rico, and Brazil. Manager for

multicultural and interdisciplinary teams within Fortune

500 companies. Specialist in PMI processes, SDLC and

methodology. Native Portuguese speaker from Brazil, fluent

in English and Spanish. Conversational German. Several roles

in the IT technical field on the first half of the career:

programmer, architect, systems analyst, and test analyst.

EDUCATION

* International Executive MBA in Project Management from FGV

with University of California in Irvine modules - Mar/2010

* Bachelor in Computer Science from PUC-MG - Jul/1994

CERTIFICATION AND TRAINING

* Certified Knowledge Manager (CKM) - July/2012

* PMP - May/2007

* MCSD, MCP - 1999

* Deutsch am Abend - A8 - Level A2.2 (Munich: 2012 - 60 horas)

* Certified Knowledge Management Workshop (Washington, DC: 2012 - 40 hours)

* Value Selling Fundamentals Workshop (2011 - 16 hours)

* IBM GBS Basics for Managers (2009 - 8 hours)

* Leader Readiness (2008 - 32 hours)

* LEADing@IBM (2008 - 135 hours)

* Project Management Review for Experienced Project Managers:

Concepts (2008 - 24 hours) & Workshop (2008 - 32 hours)

PROFESSIONAL EXPERIENCE

Project Manager planning and tracking cost, schedule, scope,

quality, risk and customer satisfaction for large/complex

projects and customers at companies like IBM, Red Hat,

ESI Services, att/PS and Politec. A PMO active member

participating in methods and processes creation for

government agencies and private IT companies. Member of Risk

Management team working as experienced risk reviewer.

Support Deployment Leader at IBM for the Application

Services area toolset attending a community of 80,000 inside

company practitioners around the globe. Incident manager

coordinating a team made of 10 specialists in the supported

tools. Responsible for incident queue, escalation, closure,

and customer satisfaction.

Service Delivery Manager at IBM. As a senior project manager

specialized in services was responsible for the team

coordination, management, career, escalations and the

delivery of 34 developers remotely working in Brazil for an

US based company. Responsible for the team growth from 5 to

34 members.

Business Area Manager at IBM for a subset of the worldwide

supporting applications. Responsible for a portfolio of 11

projects with an annual budget of US$ millions. In this role

responsible for several teams and for the interface with

other ones inside and outside the company. Being a strong

matrix company was responsible for direct reports and owner

of full FTEs contracted hours brought from other company

areas. This way commanded 45 professionals from project

managers and architects to developers spread around the

world in countries like the US, Brazil, China, India, and

the Philippines.

Manager at IBM with formal and legal capacity to answer

employees in the company`s name. For about 31 employees was

responsible to track their annual career cycle, evaluations,

vacation and reimbursement approvals as well as approvals

for classes, paid overtime, medical leaves, maternity and

non-paid leaves, international assignments and other company

demands. Also responsible for their escalations by the

clients and other company areas. Was also responsible for

other 20 third-party contractors who worked in internal

projects or in client contracts. Responsible for their

escalations, for their billable hours and invoice approvals.

IT contractor and consultant for the US federal government

and the state of Michigan in many projects for several

years.

In the IT technical field worked for several years vested

in different roles for Cynergy Systems, Swiftech Computing,

ESI Services, att/PS, Compex, UFMG, Fiat/Teksid. Among

those roles are 3G and Java languages developer, Systems

Analysts, Technical Architect, Distributed Application

Specialist.

REFERENCES

* Christina Stelzer (Red Hat, Global Project Quality and

Risk Management Director): ********@******.***,

+1-888-***-**** (work), +1-303-***-**** (cel), German

as native language, fluent in English.

* Alexandre Duarte (Red Hat, Latin America Consulting

Services Director): *******@******.***,

+55-11-352*-**** (work), +55-11-962*-**** (cel),

fluent in English.

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