Manager Customer Service
Resume:
Office Manager (Manassas)
Date: ****-**-**, *:**PM **************@*******.***
Cassandra Young-Griffin
********@*******.***
Education
Experience:
2010 - 2012 Service Manager
Eaheart Equipment/New Virginia Tractor 10413 Dumfries Road Manassas Va. 20110
Manage administration
Answering all incoming calls
Scheduled technicians for all on-call repairs, Scheduled calls in the shop and on the road
Dispatching technicians to various areas of Virginia
Taking all calls that come into the building
Problem solver
Process time cards, Schedule and readjust customer appointments
Process payments via credit cards or cash,
Scheduling employees that wanted days off,
Managing inventory of office supplies
2004-2009 Customer Service Manager
ARS 9070 Euclid Avenue, Manassas, VA 20110
Manage administration
Answering all incoming calls
Scheduled technicians for all on-call repairs
Calling new customers with new units
Dispatching technicians to various areas of Virginia
Inventory control (Internal and External)
1999-2001 Swing Manager
Burger King 5301 Waterway Drive, Montclair, VA 20110
Provided all internal training for new employees
Provided internal inventory control
Worked accurately and with an eye for detail
Uses empathy for customers situation
Implemented training courses for new recruits in order to increase profitability
Skills
Excellent Communication
Ability to build rapport
Positive personality
Negotiation
Sales skills
Patience
Tact
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