High School Customer Service

Luis Pensado

Email: ********@************.***

Address:

City: Irving

State: TX

Zip: 75062

Country: USA

Phone: 214-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

More than 11 years' experience in the automotive industry as a service adviser and automobile sales. Adept at gaining customer trust, obtaining performance symptoms, explaining highly technical information, and accurately quoting repair costs and timelines. Committed to continuing education of the latest cutting edge technology. Dependable, positive, patient, and service-oriented.

Educational Background:

High School Dipolma from W. H. Adamson High School, Dallas TX 1/2001 to 3/1993 (Paralegal)

High School Dipolma from North lake College, Dallas TX 1/2001 to 12/2012

High School Dipolma from UTA, Dallas TX 1/2001 to 12/2012

Job History / Details:

Career Focus

More than 11 years' experience in the automotive industry as a service adviser and automobile sales. Adept at gaining customer trust, obtaining performance symptoms, explaining highly technical information, and accurately quoting repair costs and timelines. Committed to continuing education of the latest cutting edge technology. Dependable, positive, patient, and service-oriented.

Summary of Skills

ADP Systems

Computer Skills

MPI Systems

Customer service

Excellent customer skills

Bilingual in English & Spanish

Maintenance

Professional Experience

12/11/2012 12:00:00 AM

March 2011 to September 2012

Friendly Chevrolet Dallas, Texas

Service Adviser/Writer

Greeted customers,gather contact and vehicle information, inquire about symptoms, and discuss possible problems and solutions.

Interface with service technicians to determine problem, put together an estimate, and inform customer of findings and cost to repair.

Collect money from customers and authorize credit card sales.

October 2007 to February 2011

Frank Parra Autoplex Irving, Texas

Service Adviser/Writer

Greeted customers, gather contact and vehicle information;inquire about symptoms, and discuss possible problems and solutions.

Interface with service technicians to determine problem, put together and estimate, and inform customer of findings and cost to repair.

Upsold Maintence to customers.

Contacted x-warranty's to authorize repairs

April 2001 to October 2007

Frank Parra Chevrolet Irving, Texas

Automotive sales Agent

Sold new and used Chevrolet, Dodge, Chrysler, Jeep, and used automobiles to diversified customers.

Assisted large Spanish speaking clientele in the purchase and financing of new & used vehicles.

Education

1985 W. H. Adamson High School Dallas, Texas

High School Diploma

North lake College Irving, Texas

Paralegal

UTA Irving, Texas

Pre-law

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