Customer Service High School

Kim Hurley

Email: ********@*****-********.***

Address:

City: Arroyo Grande

State: CA

Zip: 93420

Country: USA

Phone: 805-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated professional with 1 5 years client interface experience. Reliable Customer Service Representative with extensive track record in demanding call center and account management environments.Personable and responsible solid team player with upbeat, positive attitude. Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Channel Islands High School, Oxnard CA 1/2001 to 6/1995 (general)

High School Dipolma from Oxnard College, Oxnard CA 1/2001 to 12/2012

Job History / Details:

Career Overview

Highly motivated professional with 15 years client interface experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Personable and responsible solid team player with upbeat, positive attitude.Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Customer service expert

Adaptive team player

Creative Problem solving

Data Entry

Highly Qualified Trainer

Scheduling

Critical Thinking

Telephone skills

Client relations

Vendor management

Computer proficient

High volume call center

Shipping knowledge

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Built and maintained relationships with both internal and external customers

Assisted customers over the phone regarding, resolved conflicts, product, promotions and orders.

Highly respected trainer on systems and product

Experience

August 2003 to August 2012

Gospel Light Publishing Ventura, CA

Customer Service Rep/ Manager / Remote CSR

Guaranteed positive customer experiences and resolved all customer complaints. While overseeing, training, scheduling and creating new processes and systems for increasing customer service satisfaction. Organized weekly reports to track departments success. Worked well with other managers to maintain unity with in the company. Managed quality communication, customer support and product representation for each client.

December 1997 to July 2002

Gospel Light Publication Ventura, CA

Order Entry / Customer Service Rep

Maintained up-to-date knowledge of company policies regarding products, payments, returns, shipping and losses. Resolved product issues and shared benefits of new technology and product. Developed highly empathetic client relationships and earned reputation for exceeding goals. Cross-trained and provided back-up for other customer service representatives when needed. Promptly responded to general inquiries from internal and external clients via mail, e-mail, phone, and fax. Interacted with customers and wholesale buyers to follow-up on shipping statuses and expedited orders. While keeping a positive customer experiences in a fast paced, high energy call center environment.

Educational Background

1995 Channel Islands High School Oxnard, CA

High School Diploma

Oxnard College Oxnard, CA

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