Customer Service Manager

Wendy Batson

Email: ********@************.***

Address:

City: Bedford

State: TX

Zip: 76021

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Office/Collection Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Punctuational, goal oriented, accountable, energetic, meticulous, and consistent.

Educational Background:

High School Dipolma from Eastern Oklahoma State University, OK 1/2001 to 5/2010 (Social Work)

Job History / Details:

Summary

Office/Collection Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Punctuational, goal oriented, accountable, energetic, meticulous, and consistent.

Highlights

Excellent customer service skills with ability to collect with high success rate.

Strategic planner with the ability to improve productivity and motivate personnel

Computer proficiency in QuickBooks and Microsoft Office applications.

Skilled negotiator

Sound judgment

Calm under pressure

Inventory control

Accomplishments

Fundraising

Spearheaded fundraising effort for a non-profit animal rescue event, successfully raising $2000.

Experience

November 2011 to November 2012

Publishers Preferred Euless, TX

Collection Manager

Worked with VP to formulate effective collection procedures, Quality Control, Delegated Company Activities, Evaluated resumes and scheduled interviews, Call Monitoring, Directed Weekly Administration Meetings, Customer Service, Collected debts, Processed and secured credit card and ACH payments,Worked independently and as part of a team to achieve excellent customer service and reduce company debt.

June 2010 to October 2011

David Williams Paint & Body Fort Worth, TX

Executive Adminitstrator

Maintained detailed administrative and procedural processes to improve accuracy and efficiency, Managed incoming and outgoing calls for busy automotive repair office, Scheduled and confirmed appointments for clients and vendors, Standardized department filing system to increase efficiency, Improved communication efficiency as primary liaison between departments, clients and vendors,Directly supported CEO in managing operation work flow.

Education

2010 Eastern Oklahoma State University,

Associate of Arts Social Work

GPA 3.89, Top 10 percentage of class, Graduated with Honors, President of Kappa Delta Pi International Honor Society for Education, Phi Theta Kappa Honor Society, Alpha Sigma Tau Sorority

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