Customer Service Administrative Assistant

Malende Shandomo

Email: ********@***********.***

Address:

City: Arlington

State: TX

Zip: 76006

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Data entry/ Customer service Objective : To gain experience in data analysis and customer service management/database management. Experience: Customer service, data entry, and Administrative assistant skills.

Skills and abilities

Team player -Work well with others, in a team environment Flexible - Able to learn new skills and adapt to environment Customer service -experience with inbound and out bound calls Conflict resolution - Able to deal with irate customers in a professional manner . Attention to detail - Organized, responsible, focused on quality and efficiency.

Educational Background:

High School Dipolma from University of Minnesota, MN 1/2001 to 12/2010 (Political Science)

Job History / Details:

Summary

Data entry/ Customer service

Objective: To gain experience in data analysis and customer service management/database management.

Experience: Customer service, data entry, and Administrative assistant skills. Experience working in senior citizen and youth communities.

Skills and abilities

Team player -Work well with others, in a team environment

Flexible - Able to learn new skills and adapt to environment

Customer service -experience with inbound and out bound calls

Conflict resolution - Able to deal with irate customers in a professional manner .

Attention to detail - Organized, responsible, focused on quality and efficiency.

Highlights

Microsoft word, power point, and type 50 wpm.

Microsoft Excel- data manipulation, conditional formating, pivot tables.

Accomplishments

B.A political science (2010) - University of Minnesota.

Experience

March 2012 to Current

Home Health Instead Agency Richland Hills, TX

Aide

Coordinated one on one activities for clients, and actively engaged with clients.

Updated documentation of residents' medical and daily activities.

Experience with Alzheimer's, bipolar, and bed bound patients.

March 2012 to Current

K4 Auto Company Arlington, TX

Administrative Assistant

Make use of computers for spreadsheet, database management.

Thorough understanding to complete forms in keeping with company procedures.

MS Office Suite.

Updating office calendars and office meeting schedules.

August 2011 to February 2012

Frisco, TX

Customer Service Representative

Provided assistance and support for customers with credit cards.

Authorized payments, sent out important documents, and met rules and regulations of company guidelines daily.

Educated customers about the product, and benefits.

Conflict resolution with irate customers.

October 2006 to February 2011

Scenic Hills Care Home St Paul, MN

Aide

Managed 5 residents per shift, by attending to their medical and social needs.

Updated documentation of residents' medical and daily activities.

Positively and actively interacted with the elderly, by playing games and finding vocational activities for them to participate in.

Extra curricular activities.

Jan 2010 to May 16, 2010

Completed the Internship with the youth community in the town of Woodbury Minnesota.

Researched and presented a paper on the importance of Community organizations.

Actively participated in daily educational and physical fitness activities.

2008 to 2010

Organized and coordinated activities and events for Young adults.

August 2006 to November 2009

University of Minnesota Foundation Minneapolis, MN

Student Caller

Raised more than $30,000 in scholarship funds for University of Minnesota students.

Encouraged and negotiated with alumni to support different programs for the University.

Processed electronic payments.

Exceeded team goals in sales and time on system.

2006 to 2009

African Student Organization

Organizations

2006 to 2008

ASA

2006 to 2007

Student against Aids organization -member

Awards.

Earned Girl of the year "project flight" Award 2005.

University of Minnesota foundation - for raising Dollar amounts 2008.

Merit roll fall semester (University of Minnesota).

2006 to 2007

First Minneapolis Seventh Day Adventist SDA

Vice President of Young adults

Supervised youth and Successfully taught Sign Language to Pathfinders.

Education

December 2010 University of Minnesota,

B.A Political Science

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