Customer Service Manager

Tywanna Polidore

Email: ********@************.***

Address:

City: Houston

State: TX

Zip: 77053

Country: USA

Phone: 713-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Estacado High School, Lubbock TX 1/2001 to 5/1997 (N/A)

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Work Experience

June 2000 to Current

HEB Grocery Houston, Tx

Service Manager

I lead a team a successful operation team, which i coach, develop and train partners on how to give great customer service.

Maintained accounts receivable documentation electronically and on paper.Handled cash and deposits using the proper accounting procedures and documentation.Processed payroll, electronic deposits and employee pay adjustments.

September 2005 to June 2006

Home Depot Houston, Tx

Head Cashier

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.

Education

1997 Estacado High School Lubbock, Tx

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