Sales Customer Service
Resume:
Cammy Harms
Email: *********@********.***
Address: PO Box 12085
City: Kansas City
State: MO
Zip: 64152
Country: USA
Phone: 816-***-****
Skill Level: Director
Salary Range: $100,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Cammy Harms
PO Box 12085, Kansas City, MO 64152
*********@********.***
SALES PROFESSIONAL
Top-performing sales professional with more than 16 years of experience in exceeding sales quotas and managing client relationships. Client focused with a successful record of increasing sales and building solid, long-term relationships.
Areas of Expertise:
Account Management, Territory Sales Management, Business Development,
Consultative Selling Presentations, Managing Budgets,
Trade Show Management, Training, Sales and Contact Reports
PROFESSIONAL EXPERIENCE
American Century Investments, Kansas City Missouri (1992-2008)
Vice President (1998-2008)
Leader on Intermediary Wholesaling team selling investments to Insurance and Bank clients for the Midwest territory, resulting in meeting or exceeding our team goal year over year. 2008 goal 2.8 Billion.
Established new relationships and expanded existing ones for 25 institutional clients including Principal, Hancock, One America, Transamerica, Nationwide, Great West and ING. Managed 250 relationships broken down by A,B & C tiers.
Built the Northwestern Mutual relationship which successfully increased sales by over 50%.
Participated in client conferences, including presenting, booth time and entertaining, resulting in stronger relationships.
Successfully established Ameriprise as American Century`s most profitable institutional relationship.
Implemented consultative approach to selling using several business building tools providing successful solutions for advisors and increased my territory sales year over year.
Corporate Retirement Plan Sales Representative (1993-1997)
Generated sales leads in the $3-10 million market resulting in new retirement plan assets.
Analyzed, designed and facilitated more than 300 professional investment presentations to educate employees on the benefits of utilizing their 401(k) plan, resulting in increased participation in every plan.
Coordinated and attended trade shows, resulting in retirement plan assets.
Initiated and coordinated a client retention program which involved contacting high net worth clients on a quarterly basis. This resulted in better client relationships and higher retention rates.
Developed a 401(k) and SARSEP enrollment kit for the $0-3 million retirement market. This assisted in educating participants of the importance of saving for their retirement and increased participation rate in all plans that utilized the kits.
Registered Agent, Customer Service (1992)
Answered investors` calls regarding mutual fund inquiries, processed investment trades and handled customer concerns, resulting in letter from investors for providing exceptional customer service.
Served as a back-up to the institutional department - worked in four areas of the department.
Education and Credentials
Bachelor of Science in Business Administration, Marketing
University of Nebraska, Omaha
Professional Development:
Previous Holder: National Association of Security Dealers - Series 6 and 63
Second City Presentation Training
Miller Heiman- Large Account Management Process (LAMP)
Sequoia Sales Training
Negotiation Skills Training
Fusion Presentation Training
Technical Proficiencies:
Microsoft Word, Excel, Acrobat, PowerPoint, CRM
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