Manager Customer Service

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clear.gifColleen J. Block7426 Brunn DriveFranklin, WI ********-***-***********.*****@**.**.***

Objective To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Finance. Professional Profile Goal Driven, dedicated professional with Banking background, as well as more than 15 years of business to business experience Customer-focused communicator with proven ability to understand and build strong enhancing relationships with customers Enthusiastic, knowledge-hungry self-starter with significant exposure to Banking needs and Commuted to assessing customer needs Energetic contributor with demonstrable detail orientation and multi-tasking/organizational proficiency Professional Skill Sets Business to Business Banking experience, Organizational skills, Time-Management, Enhancing customer relationships, Strong Customer Service qualification. Self-Motivation/initiative skills MS Office, Outlook, Metavante, Data Entry, Vault Procedures, Professional ExperienceMitchell Bank New Berlin, WITeller

2006-2009 Supported all aspects of Vault Operations on a daily basis Exceeded cross-training in Payday Loans Achieved Balancing average of 99% Developed and maintained strong customer relationships, with daily face to face enhancing ability Wauwatosa Saving Bank Oak Creek, WILead Teller 2003-2005 Job promotion received, in compliments to stong job qualifications Recognized in eliminating officer involvement 85% of time Supported Vault Operations Procedures in all operations Achieved Balancing average of 99% Excellent Operations knowledge, resulted in ability contain a key to open and close bank Successfully balanced 95% of cash drawers discovered to be in error State Financial Corporation Hales Corners, WITeller 2001-2002 Achieved Balancing average of 97.8% Achieved Promotion for strong Job Performance ability

Successfully cross-trained all Banking Products Colleen J. Block7426 Brunn DriveFranklin, WI ********-***-***********.*****@**.**.***

Education Nathan Hale High School West Allis, WI Professional ReferencesAvailable Upon Request /img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif/img/clear.gif Begin Employment

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