Customer Service High School

Luminita Mihaela Petric

Email: ********@*****************.***

Address:

City: Wellington

State: FL

Zip: 33414

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Patient service-oriented Pharmacist with Doctor of Pharmacy degree and advanced certification in Pharmacist Immunization Delivery. Confident and flexible in quickly mastering new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations. Currently licensed in Florida.

Educational Background:

High School Dipolma from Nova Southeastern University, Ft Lauderdale FL 1/2001 to 5/2011 (Doctor of Pharmacy)

High School Dipolma from Broward College, Ft Lauderdale FL 1/2001 to 12/2012

Job History / Details:

Professional Summary

Patient service-oriented Pharmacist with Doctor of Pharmacy degree and advanced certification in Pharmacist Immunization Delivery. Confident and flexible in quickly mastering new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations. Currently licensed in Florida.

Licenses

In good standing with Florida Board of Pharmacy.

Skill Highlights

Exceptional patient care and interaction

Expert understanding of Medicare and Medicaid processes

Certified Immunizing Pharmacist in Florida

CPR certification

Strong background in FDA drug safety guidelines

HIPAA trained

Efficient and accurate

Strong decision-making ability

Abbreviations comprehension

Pharmaceutical storage awareness

Extensive medical terminology knowledge

Counting and pouring expertise

Professional Experience

August 2011 to December 2012

CVS Caremark West Palm Beach, FL

Staff Pharmacist

Proficiently processed up to 370 prescriptions on high volume days with 100 percentage accuracy

Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage

Advised customers on the selection of medication brands, medical equipment or healthcare supplies

Appropriately resolved customer issues, complaints and questions.

Safely administered immunizations

Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens

Directed operations to increase efficiency and minimize patient wait times

Consistently upheld proper pharmacy and general safety procedures and standards

Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls

Followed state and federal record keeping guidelines for legend drugs and controlled substances

Conducted drug utilization reviews, drug interventions and therapy management

Extended patient engagement with extra counseling and follow-up adherence calls

Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists

Mixed various pharmaceutical preparations according to written prescriptions

Verified patient data and billing information

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles

Strictly maintained customer and patient confidentiality

Precisely processed third party prescriptions and managed adjudication review

Entered new patient profiles and prescriptions into medication input software system

Provided friendly customer service at prescription drop-off and pick-up counters

Education and Training

2011 Nova Southeastern University Ft Lauderdale, Florida

PharmD Pharmacy

Graduated with a GPA of 89.55

2007 Broward College Ft Lauderdale, Fl

Associate of Arts Pre-Pharmacy

Member of Phi Theta Kappa Honor Society

Member of Honors Institute at Broward College

Biography published in 28th Annual Edition of The National Dean's List, 2004/2005

Graduated with highest honors (3.91 GPA)

Contact this candidate