Manager Customer Service
Resume:
Confidential User
Email: ********@******.***
Address:
City: Kansas City
State: KS
Zip: 66104
Country: USA
Phone: 913-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Business Office Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Educational Background:
High School Dipolma from Kansas City Kansas Community College, Kansas City KS 1/2001 to 5/1980 (Business Administration)
Job History / Details:
Professional Summary
Business Office Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Education and Training
1982 Kansas City Kansas Community College Kansas City, Kansas
Associate of Arts Business Administration
Skill Highlights
Supervision and training
In-depth claims knowledge
Claims analysis and review specialist
Healthcare billing proficiency
Managed care contract knowledge
Deadline-driven
Problem resolution ability
Strong work ethic
Team player with positive attitude
Strong planning skills
Inventory control
Sound judgment
Professional Experience
March 2011 to Current
Royal Terrace Nursing & Rehabilitation Olathe, Kansas
Business Office Manager
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Possesses comprehensive knowledge, understanding (subject matter expert) and primary liaison for billing, coding, and revenue cycle oversight/enhancement.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Confirmed patient information, collected copays and verified insurance.
Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables system and clearing house.
Posted charges, payments and adjustments.
July 2009 to November 2010
Woodbine Healthcare and Rehabilitation Center Gladstone, Missouri
Business Office Manager
Managed diverse billing procedures and requirements in a timely and effective manner.
Provided leadership over the financial duties of the facility, audited patient accounts, prioritized and managed multiple tasks.
Responsible for reducing outstanding A/R balances by 75 percentage, reviewed and recommended bad debt reserves for write-off.
Managed team of 7 office professionals.
Reduced and controlled cost in relations to accounts payable and vendor reimbursement.
Directed strategic initiatives to achieve targeted DRO percentage as well as A/R >90 days.
February 2009 to July 2009
Counseling Psychologist, LLC Leawood, Kansas
Business Office Supervisor
Responsible for electronic billing of MCR/MCD and commercial insurances.
Supervised patient accounting and insurance follow up.
Coordinated patient intake process, prepared month end reports.
June 2008 to February 2009
Holmesdale Healthcare Kansas City, Missouri
Business Office Manager
Efficiently performed insurance verification and authorizations.
Performed full-cycle medical billing in a fast-paced nursing home.
Performed quality control of the data entry system to verify that claims and payments were posted correctly.
Consistently informed patients of their financial responsibilities prior to services being rendered.
December 2005 to June 2008
Medicalodge Post Acute-Care Center Kansas City, Kansas
Billing Specialist
Responsible for electronic billing of all insurance claims.
Acquired insurance authorizations prior to admission.
Maintained daily census report monitoring patient admits/discharges for accuracy.
Reviewed all pharmacy and ancillary charges in order to assure accuracy for billing.
November 2004 to May 2005
Medix Staffing Agency Overland Park, Kansas
Pharmacy Service Representative (Caremark Pharmaceutical)
Received calls from customers requesting shipment of specialty drugs.
Responsible for contacting insurance company to verify eligibility and obtain authorizations, informing patient of co-pays.
March 2004 to November 2004
G.E. Consumer Finance Shawnee, Kansas
Customer Service Representative
Researched credit card accounts for proper billing and/or removal of fees when appropriate.
Responsible for maintaining compliance with state privacy regulations.
July 2000 to August 2002
Wyandot Mental Health Center Kansas City, Kansas
Supervisor Insurance Verification & Maintenance
Supervised employee attendance & vacation request, prepared and presented employee evaluations.
Coordinated client intake and insurance authorization process.
Monitored therapist licensing report ensuring compliance with re-credentialing guidelines.
Developed and distributed accounting status reports.
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