Manager High School
Resume:
Shelitta Myers
Email: ********@**************.***
Address:
City: Marrero
State: LA
Zip: 70072
Country: USA
Phone: 504-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Experienced Product Business Manager with over ten years experience in office management, support staff management, training and supervision. Proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships.
Educational Background:
High School Dipolma from Ashford University, Clinton IA 1/2001 to 10/2012 (Health Care Administration)
High School Dipolma from Ashford University, Clinton IA 1/2001 to 12/2012
High School Dipolma from Ashford University, Clinton IA 1/2001 to 12/2012
Job History / Details:
Professional Summary
Experienced Product Business Manager with over ten years experience in office management, support staff management, training and supervision. Proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships.
Skill Highlights
Small business development
Project management
Leadership/communication skills
Service line expansion
Budgeting expertise
Client account management
Market research and analysis
Customer-oriented
Core Accomplishments
Project Management:
Initiated expanded the business services which resulted in increase revenue.
Operations Management:
Managed all functions related to operations, marketing, inventory control, and staff development.
Staff Development:
Launched well-received program of professional development courses for all staff.
Mentored and coached employees resulting in a 90 percentage increase in productivity.
Professional Experience
January 2010 to Current
Katy's Cleaning Service New Orleans, LA
Business Manager
Directed strategic initiatives to achieve highest quality service delivery and integration of business services.
Hires, fires, evaluate employee performances and oversee and manage operations inventory.
Executed integrated advertising campaign across multiple media channels.
Developed department's first incentive performance plan which motivated staff and resulted in a 23 percentage increase in sales.
June 2006 to Current
Air National Guard New Orleans, LA
Aircrew Flight Equipment
Increased profits by developing, initiating, and managing military equipment valued in excess of 2.5 million.
Initiated program that standardized aircrew training and led to increase in customer satisfaction by 90 percentage in addition to performing 100 percentage quality assurance on 400 assets.
Defined strategy and business plan to improve work methods.
Served as mentor to junior team members by advising on inspections, repairs and repackaging of aircrew flight equipment.
March 2007 to November 2007
Hilton Riverside New Orleans, LA
Troubleshot and resolved internet connectivity and general software and hardware issues.
Added user accounts, troubleshot issues with users and monitored usage on the printing management system.
Led the design and development of software upgrades and the deployment of new services and products.
April 2006 to May 2007
East Jefferson General Hospital New Orleans, LA
Medical Assistant
Recorded patients' medical history, vital statistics and test results in medical records.
Performed lab tests and communicated results.
Prepared specimens for analysis and established proper chronological priorities in testing.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients.
December 2002 to June 2006
Air Force Reserve New Orleans, LA
Informational Manager
Managed team of 102 airmen professionals.
Spearheaded cross-functional initiative to achieve a variety of communications and information management (IM) tasks.
Surpassed revenue goals based on staffing, facilities, and equipment.
January 2005 to August 2005
Air Force Reserve New Orleans, LA
Executive Administrative Assistant
Served as a professional representative of the CEO to executive clients, investors and board members.
Collaborated with other administrative team members, human resources and the finance department on special projects and events.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Carried out functions as a computer technician as well by responding to messages and requests, organized technical files and troubleshot technical issues of communication devices (i.e., desktops, laptops and Blackberries).
Education
2012 Ashford University Clinton, Iowa
MBA Health Care Administration
2012 Ashford University Clinton, Iowa
MBA Health Care Administration
Additional Information
Secret Clearance
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