Customer Service Computer

Bilingual IT Professional- looking for computer related position (Corpus Christi)

Date: 2012-11-09, 5:34PM ******************@*******.***

CHRISTIAN PENUELA

**** ********** ** #**

Rockport TX, 78382

***************@*******.***

254- 214- 1663

SUMMARY

Multi-faceted, efficient, bilingual & reliable IT professional with a wide Knowledge of technology with 6+ moths of experience supporting networks and computer systems. Proficient in all of the standard office desktop software; Microsoft servers, Mac OS X, troubleshooting Networks and computer systems. I have excellent inter-personal, phone and digital communication skills. I have set high standards for myself and I am seeking employment with a company that has reputation of requiring high standards for their employees.

EXPERIENCE

IT Technical Support, Paradigma N

Colombia- January, 2012- July 2012.

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

Replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the roll-out of new applications; setting up new users' accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs.

Waiter, Luby's

Waco, TX-- June, 2011- December, 2011.

Customer Service

Serving Tables

Front Desk Clerk, Comfort Inn

Rockdale, TX-- March 2008- July, 2009.

Daily Audit

Customer service

Reservations

EDUCATION

Texas State Technical College Waco, TX, December 2011

Associate's in Computer Networking and Systems Administration.

Associate's in Computer Forensics.

Associate's in Network Security.

SKILLS

I speak, write, and read fluent English and Spanish.

Experience with Microsoft Server and Desktop Operating Systems

Advanced hardware and software troubleshooting and problem solving skills.

Familiar with MS Word, Excel, InDesign, and Internet applications; able to learn new programs.

Skilled in research, analyzing data, writing, and editing.

AWARDS

Graduated with Honors

Phi Theta Kappa Honor Society member

Awarded President's list three times

Awarded Dean's list four times

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