Customer Service Assistant
Resume:
Brandy Fulton
Email: *********@********.***
Address: *** ******** **.
City: Kings Mtn
State: NC
Zip: 28086
Country: USA
Phone: 910-***-****
Skill Level: Experienced
Salary Range: $25,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Brandy Fulton
104 Williams Rd.
Kings Mtn., N.C 28086
910- 515-9961 *********@********.***
Professional Background
Dedicated, Enthusiastic focused professional seeking to transition into dental practice as a dental assistant. In search for who is looking for a team player and reliable worker with the ability to quickly learn new concepts and skills. Goal is to assist a doctor in executing a task as proficiently as possible Current on all immunizations (including tuberculosis and hepatitis B).
Skill Highlights
* Syringes and anesthetics knowledge o * Practiced in extractions *
* Dental office expertise o * Member, American Dental Association *
* Dental materials knowledge *
* Infection Control (ICE) *
* Dental Assisting National Board *
* Radiation Health and Safety (RHS *
o * Sterilization techniques familiarity *
* Certified in First Aid *
o * Dental Radiography certificate *
* Composite restoration specialist *
* Infection Control (ICE) o * Hand piece care proficiency *
* Sealants (SE) o * Patient educator *
* Topical anesthetic (TA) o * Gentle patient care *
* Topical fluoride (TF) o * Post-extraction dressings *
* Endo, Roth and oral surgery o * Detailed patient histories *
* OSHA training o * Proper telephone etiquette *
* Adult tooth charting o * Computer charting *
* Fully Expanded Dental Assisting o * Coronal polishing ability *
Accomplishments
* Dental Assistant In-depth knowledge of materials, production processes, quality control, and costs.
* In direct patient relations and patient care.
Took and mixed impressions; disinfected and operated autoclave. Four-handed chair-side; take developed and mount X-rays.
* Operated the ultra-sonic post-operative instruction and oral hygiene as well as period charting Dental Medical Intern X-rays, sterilized instruments, maintained patient relations and scheduled appointments and Maintained patient charts Skills Can perform despite hectic working hours Can utilize the available resources efficiently Able to handle difficult situations in a timely respectful manor.
* Can keep a steady hand and are during procedures.
* Able to repair and arrange instruments, medications and required material.
* Prepare patients for dental health services and instruct them in appropriate post dental treatment, diet and oral hygiene.
* Can prepare dental materials: cements, amalgam, composite, impression materials, etc.
* Can promptly follow all instructions from the dentist dealing with patient.
Professional and work Experience
Current Employer
Topsail Dental - Hampstead N.C
* Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.
* Perform efficient and accurate procedures to help maintain doctor`s schedule and patient flow; create "no patient wait time;" maintain time flexibility for patient; be present, engaged, ready to work at all assigned shift times.
* Review patient chart prior to doctor arrival and log appropriate patient data during exam and treatment as well as transcribe doctor notes in patient chart
* Maintain patient confidentiality through HIPAA compliance
* Follow OSHA and company safety policies and procedures
* Partner with doctors, hygienists, Office Leaders and support staff to maintain excellent patient service and integrity within the organization
* Accountability for successful performance of all job functions
* Clean and prepare operatory per company procedures prior to patient appointment
* Sterilize equipment and operatories per OSHA guidelines
* Assist staff in scheduling patients'' follow up visits
* Follow up with labs to ensure quality and timely products
* Assist hygienist(s) when requested* Monitor level of dental supplies and order as assigned by Office Leader using approved formulary.
Volunteer
April 2012 to Current
Saint Mary`s Dental care (oral surgeon) - Wilmington, N.C
* Greeted and prepared patients for dental examinations.
* Set up examination room and dental trays in preparation for examinations and procedures.
* Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Effectively operated x-ray machines and developed x-rays.
* Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion. Educated patients about proper oral hygiene and plaque control procedures.
* Correctly arranged instrument trays prior to dental procedures and surgeries. Successfully completed OSHA, ADA and HIPAA compliance trainings. Accurately collected and recorded patient medical and dental histories. Sharpened and sterilized dental instruments.
* Expertly managed difficult or emotional patient situations and responded promptly to patient needs. Quickly and thoroughly set up trays and sharpened instruments.
* Routinely performed oral examinations, restorations, extractions, prophylactic and other dental work. Consistently ensured the functioning and sterilization of equipment being used.
* Proficiently extracted teeth with severe cavities, teeth previously treated with nonsurgical root canal therapy (NSRCT) and teeth diagnosed as non-restorable.
* Completed complex surgical extractions of partially and fully impacted teeth that required a surgical hand piece for sectioning of teeth and osteoctomy.
8/2008 - 2011, Buddy`s Oyster Bar, Surf City N.C,
* Waitress, Received "exemplary" and "exceed expectations" ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
* Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
* Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.
* Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak dining hours.
Education and Training
Miller-Motte Technical College 2012
Wilmington, N.C
Dental Assistant 2
July 3, 2012
Associates Degree
Certified Dental Assistant (CDA)
Radiology and Infection control Certified
Dental Assisting diploma
References
* St. Mary Parishioner Laura-Garvey
* St. Mary`s Dental Clinic
* Office: 910-***-****
* Email: *****************@*****.***
* (Clinic Director)
* Susan Nadar
* Miller-Motte Dental Assisting Director
* Office: 910-***-****
* (former Teacher)
* Dr. Susan Treimstra
* General Dentist @ Miller-Motte
* Email: *******.*********@******-*****.***
* Dr. Degroote
* Oral Surgeon
* Email: ****************@*******.***
* (Assisted during externship)
* Dr. Hickory
* Oral Surgeon
* Saint Mary`s
* (Assisted during externship)
* Dr. Powell
* Topsail Dental Hampstead
* last employer
Contact this candidate