Service Management

Kathryn Alexander

Email: *********@********.***

Address: * ******* ****

City: Irvine

State: CA

Zip: 92603

Country: USA

Phone: 949-***-****

Skill Level: Management

Salary Range: $135,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KATHRYN DAGENAIS ALEXANDER

5 Morning Song, Irvine, CA 92603 Phone: 949-***-**** *********@********.***

Senior-level Management Executive - Commercial Contracts

TECHNOLOGY PRODUCT SALES ~ RFP/RFI/ITB RESPONSES ~ GLOBAL CLIENT RELATIONS

PROFILE OF QUALIFICATIONS

Seasoned background in global contract solicitation, pricing, program/policy/procedure development, distribution channel management, and lease financing with Fortune 500 clients. Outstanding expertise in completing award-winning responses to Requests for Proposals (RFPs), Invitations to Bid (ITBs), and Requests for Information (RFIs). Consummate strenghts in negotiating and finalizing contracts including complex finance/leasing terms and conditions. Solid expertise in formulating contractual performance metrics. Proven success in creating customized client service solutions to maximize retention, contract renewals, and business development.

Selected Achievements:

* Successfully negotiated and secured $25M in contracts with air carrier and financing firm for Toshiba.

* Championed efforts to obtain multi-million dollar global contracts, leading subsidiary to be the first to meet Toshiba Tokyo's corporate goal.

* Propelled monthly revenues by 600% (an increase from $3M to $20M) by formulating highly effective policies, procedures and metrics for Toshiba's Bid and Contract group.

* Accelerated collection of past-due accounts receivable for Toshiba by meeting with relevant parties to resolve disputes and achieve client satisfaction.

* Significantly improved contract performance and renewal rate by designing and implementing reporting metrics for contract compliance and database.

* Added two generations of revenue streams for Toshiba (past contract term) by collaboratively designing innovative client solution and contract agreement.

* Won $15M contract renewal for Toshiba by developing asset removal process to eliminate penalties for client and earn exceptional levels of satisfaction and loyalty.

* Proficiently provided logic workflow for Toshiba's service billing system, online procurement system, service dispatch system, performance metric reporting and G.E. Capital Portfolio Management Reports.

PROFESSIONAL EXPERIENCE

Konica Minolta Business Solutions USA, Inc., Anaheim, CA, 2012 to Present

Contract Advisor / Contract Analyst

* Meticulously review all contracts and provide critical guidance to management regarding terms and conditions.

* Advise on global solicitation responses and play a key role in global proposal development.

Hero Cards, Inc. 2007 to Present

President and CEO

* Founded and launched online greeting card company for charity, and oversee designs.

* Prepare RFPs, contracts and corporate tax returns, and provide online procurement logic flow.

* USO Volunteer at Bob Hope Hollywood LAX.

Toshiba America Business Solutions, Inc., 1995 to 2007

Director, Worldwide Strategic Contracting / Major Account Program

* Spearheaded global contracting for $1B Toshiba subsidiary which markets and distributes electronic imaging office equipment.

Continued

Kathryn Dagenais Alexander - Page 2 of 2

Professional Experience continued

* Expertly negotiated and administered major contracts including financing terms, conditions and pricing with Global Fortune 500 organizations.

* Formulated and implemented global procurement and Major Account programs featuring web-based policies and procedures for internal and external functional groups, service dispatch, service billing and customer performance metrics and reporting.

* Maximized overall productivity by proactively standardizing internal service billing and dispatch processes as well as solicitation responses.

* Applied dynamic leadership talents toward directing 22 personnel across contracting, pricing, service billing and customer care departments.

* Drove cohesive program activities with G.E. Capital and U.S. Bank.

Mitsubishi Acceptance Corporation, 1989 to 1995

Accounting and Treasury Manager

* Proficiently performed and/or supervised full-scope accounting encompassing monthly financial statements, month-end close, year-end audits, accounts payable and receivable, and treasury functions.

* Converted business direction into other product financing, printing presses and injection molding equipment, and built financing models and programs for new product lines.

DMS Management, Inc., 1986 to 1989

Controller

* Led team in all financial operations including corporate and partnership returns, financial statements, and audits with state Medicaid auditors.

Additional experience includes role as Accountant/Tax Expert for Giordani and Lortie, CPA; John Ring, CPA;

and Waltham Savings Bank.

EDUCATION

BS Accounting, Concentration in Economics-Finance, Bentley College

COMPUTER SKILLS

Oracle, AS400, SAP, Remedy, Ariba, online procurement and payroll systems, accounting software,

ACH, EDI, H&R Block Tax software, Crystal Reports, LeasePlus,

Microsoft Office (Excel, Word, PowerPoint, Access)

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