Manager Customer Service

Lorena Bello

Email: *********@********.***

Address: **** ********** ***

City: Las vegas

State: NV

Zip: 89156

Country: USA

Phone: 702-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lorena G. Bello

6263 Abbotsford Cir

Las Vegas - Nevada - 89156

702-***-**** (cell)

I`m looking for a position where I can maximize my Managements and leadership skills and manage people in a positive atmosphere. Over the course of my career, I have gained important skills in effective communication and collaboration. I learned highly effective management skills and I believe my experience, both working as an employee and as well as a manager position, gives me a valuable understanding of work place dynamics relationship that will contribute substantially to my work to my ability to excel in the present position, working with a wide variety of co-workers, supervisors and Managers.

Work experience

December 2011 - December 2012 - The Smith Center of Performing of Arts.

- Housekeeping Assistant Manager

I was involved to opened The Smith Center in 2011. I was in charge of organizing the employees, trained them and rotating them to know the place better and know how to do different kind of work in different areas. I divided the place in areas to distribute the job in equals sections. I prepared schedules and time off like vacation or days off. I was in charge of different events controlling and supervising the work and directing different duties to the employees. I prepared disciplines and follows ups. Also I prepared inventories and make orders for supplies and linen needed for operated the place. I ordered office supplies. I was in charge of the safety and chemicals for the department, training the employees in OSHA and different classes of how to prevent accidents by videos and tests.

December 2007- December 2011 - The Venetian and The Palazzo.

- Housekeeping floor Manager

I was involved in opened The Palazzo in 2007. I had a cleaning crew that I managed during and after the contraction was done. I was involved in cleaning and setting up the suites with all the amenities and linen. I trained new staff before and after we opened the property. My job Responsibilities after we opened the property are as follows: to lead a team of 21 Housekeepers or more, in three different floors, three floor attendants, one per floor and two specialists for specials projects every day. I prepared the daily assignment for 26 team members and I inspected 32 suites per day. I prepared inventories once a week, one linen inventory per locker, and one per supplies. I evaluated every team member working on my floors every six months and every year. I trained the team members in OSHA making sure it is applied every day in a proper manner, trained the team members in policies and procedures witch if not followed then are my responsibility to coach them and re-train them.

February 2007- December 2007- The Stratosphere Hotel and Casino.

- Housekeeping floor Manager

Supervised, trained and inspected performance of the assigned guest room attendants and house-persons on daily basis. Controlled the house-persons and utility porter and ensure all work assignments gets done well, according to the department standards and all the guest needs are met.

April 2006- January 2007- Kids place Supercenter in Las Vegas Outlet mall.

- Assistant Manager

Retail Department provides assistant to the customers and assisted the management on daily count of the registers, responsible to organize the store with the new arrived products on daily basis, prepared schedules every week for all people in the department and approve vacation and time off. (15 people under my supervision)

Mach 2005- February 2006- Urban Leather Las Vegas Outlet

- Assistant Manager Retail

Responsible for customer service, handled store register and counts all the monies at the end of the day after the store close, responsible for all bank transactions on daily basis. I was in charge of the breaks for employees (10 people under my supervision).

July 2001 - July 2004 - Dress Barn SA Las Vegas Outlet Mall

- Sale Person

Stock Person, Retail Person Department, opened boxes and prepared merchandise for sale, showed and offered merchandise to the customers, worked on register, organize the store answered customers phone calls and prepared the store for closing every day.

February 2001-July 2001 - Ardys International

- Telemarketer

Received call from customers through PBX phone System, received on line purchase orders of merchandise on the computer, take the order, process the payment and completed the sell process for the customers. Take claims and gave solutions to the customers, fixing their problems.

Education:

- Nuestra senora del Sagrado Corazon - pre school

- Nuestra Senora de la Merced - High school.

- Centro Educativo Latinoamericano -Accounting: (3 years)

Trainings:

- Microsoft Windows xp 2000 Intermediate July 20th 2007 (3 months)

- Administrative Assistant Secretary -Nov 14, 2008 (2 years)

- Administration - December 2012 (2 years)

Courses at The Venetian and The Palazzo

- Managing the Discipline Process

- Situational Leadership

- Effective Coaching Practice

- Employment Law -Manage Development Certification Course

- Supervisor Course: Effective Building of the Member Relation

- Team Member Relation Training

- Communication cornerstone: Building Trust for Effective Team Member Relation

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