Manager Customer Service

Aisha Ricketts

Email: *********@********.***

Address: *** ********* ***

City: Jersey City

State: NJ

Zip: 07305

Country: USA

Phone: 917-***-****

Skill Level: Entry

Salary Range: $38,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Aisha Ricketts

*********@********.***

193 Arlington Avenue *Jersey City, New Jersey, 07305

917-***-**** (Cellular)

Eager to enter a field that utilizes my expertise and education with an esteemed organization. Willing to learn new skills, take on challenges, and complete any educational/licensing examinations necessary for career growth:

Track record of top performance in commodity market services, financial/investments,

accounting servicing, customer service and relations, quality control, and implementing policies and procedures;

Excels in gathering client information, personal research and analyzing data;

Excellent leadership, trouble-shooting, organizing and multi-tasking abilities;

Strong written, verbal and problem solving skills;

Leadership skills and team-building techniques;

Computer proficient in Microsoft Word, Outlook, Excel, TMS, OLT and Internet

capabilities.

Professional Experience

BABY GRANTIQUES Manhattan, New York 2011 - 2012

Co-Owner/Manager

Oversaw weekly merchandise to be delivered from various states to the Manhattan store;

In charge of finances and bookkeeping;

Coordinated and arranged various stores throughout Manhattan;

Including data entry, filing and imaging;

Verified and completed required documents and reports, including but not limited to productivity information;

Communicated daily with sales and operations departments, e.g., pick up and delivery needs;

Reconciled cash and check deposits on a daily basis.

FRED ROB REALTY New York, New York 2008 - 2012

Building Manager (Part-time)

Assured all parties involved kept building running accurately and efficiently;

Assisted owner with accounts payables and receivables.

AKVINTA New York, New York 2009 - 2010

Administrative Assistant

Maintained inventory, expense reports and invoices through use of Microsoft Word and Excel;

Conducted upkeep of old and new clients and contracts via Microsoft Outlook;

Created training materials for staff, Brand Ambassadors and Training Reps;

Processed all Account Reports, Recaps and payroll for Regional Manager.

FIMAT BROKERAGE New York, New York 2006 - 2006

Operations Specialist (4 month program)

Achieved all objectives while coordinating NYBOT services with emphasis on resolution of daily trade breaks;

Communicated information to inbound callers via telephone and email, regarding trade issues;

Performed troubleshooting and resolution of trade issues while serving as liaison between floor brokers and clients; and

Implemented operational procedures to correct client's accounts in GMI system.

NATURAL FUTURES, LLC/NYMEX New York, New York 2003 - 2005

Office Manager

Applied leadership skills to oversee all phases of efficient office management, including quality of services;

Utilized employee schedule on a daily basis using MS Excel;

continued...

Aisha Ricketts

*********@********.***

193 Arlington Avenue *Jersey City, New Jersey, 07305 917-***-**** (Cellular)

Processed business correspondence, maintained files and completed special projects as assigned;

Trained and developed new hires to achieve maximum performance.

Screen Clerk/Break Specialist 2003 - 2005

Provided quality services on floor of NY Mercantile Exchange;

Conducted monitoring of trading system to ensure executed trades were properly processed and acknowledged;

Verified inclusion of trades into TMS system;

Checked and resolved all house and broker breaks from previous day;

Kept brokers positions throughout the day and ensured broker's account were balanced;

Interacted closely with Brokers' assistant daily including trouble-shooting;

Ensured timely allocation of trades to customers account and FMCS's; and

Transferred customer orders to proper accounts.

Educational Background

ESSEX COUNTY COMMUNITY COLLEGE, Newark, NJ 08/1996 - 05/1997

Major - Computer Information Systems and Sciences

NORFOLK STATE UNIVERSITY, Norfolk, VA 08/1994 - 05/1996

Major - Computer Information Systems and Sciences

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