Sales Customer Service

Chris Gates

Email: *********@********.***

Address: **** ******* **

City: Pflugerville

State: TX

Zip: 78660

Country: USA

Phone: 512-***-****

Skill Level: Experienced

Salary Range: $90,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

CHRIS GATES

512-***-**** * *********@********.***

ACCOUNT MANAGER * SALES EXECUTIVE * OPERATIONS MANAGER Business Development / Contract Negotiations / Operations Management

Sales builder and strategic thinker providing the direction and leadership that drive success through innovative sales calls, and detailed account management. Persuasive, articulate, client-centric and a positive sales leader utilizing over 15 years of career successes fueling annual revenue, increasing market share and uncovering new business opportunities. Broad-based expertise winning contracts that are deemed impossible by strategically addressing client pain points and developing lasting relationships that consistently exceed sales goals and outperform peers. Particular strengths include:

Sales, Marketing and Account Management Effective Closer * Account Infiltration

B2B Consultative Solution Sales New Product Rollouts * Territory Expansion

Contract Negotiations Client Retention * Point of Contact

Value Proposition * Needs-Based-Selling Account Team Utilization

CAREER PROGRESSION

FedEx Services; Austin, Texas 2000-Nov. 2012

Sales Executive, Business Development

* Identify, develop, solidify and optimize business opportunities via effective sales calls while growing business up and down clients corridor

* Translate business strategy and market intelligence into tactical business plans and product offerings that deliver double- and triple-digit revenue gains, profits and ROI in intensely competitive markets by utilizing an entrepreneurial spirit to close in record time

* Collaborate with various depts. within medium to large companies; Shipping/warehouse, Customer Service, Accounting and Purchasing

* Fuel bottom line performance by utilizing resources, building effective relationships within each account, innovative solutions and tried and true practices that help customers enhance their transportation experience

* Vastly exceeded 30, 60 and 90-day plans, consistently winning business by cold calling

* Through proactive interaction with customers, provide value-adds, figuring out and coordinating best transportation for their business needs

Noteworthy Accomplishments:

* Sales Executive of the Quarter FY11Q2

* Rainmaker of the Month 2009 2010

* Award of Excellence FY07Q3 * Ranked # 3 in Region for FY07Q3 * Top Closer - FY07Q1/Q4

* Top Closer - FY06Q1/Q3

* Top Sales Executive FY04Q2

* Sales Executive of the Half FY02

AzCal Real Estate; Scottsdale, Arizona 1999-2000

Sales Agent

* Made cold calls and field visits to prospective commercial property owners, generating new leads in order to get their listing

* Diligently asked questions and patiently listened to their concerns in order to determine options to sell their property

* Kept abreast on buying trends, financial indicators, industry analysis and future performance strategies through reading periodicals, news reports and industry standards updates

* Networked at industry, community and association functions to build relationships with trades people and prospective clients

RPS (FedEx Ground); Phoenix, Arizona 1999 Operations Supervisor

* Improved efficiency, morale, and reduced driver accidents and injuries; successfully exceeded all goals and objectives within a 1-year period

* Hired, managed and trained a team of 10-15 employees

* Established efficient methods in coordinating inbound/outbound freight flow while maintaining control of operational costs

* Addressed performance opportunities and freight forwarding discrepancies, costs and reporting standards

* Brought focus to customer issues, implemented improved customer satisfaction with cost effective performance

* Mentored partners in learning company policies and procedures, which decreased employee turnover

* Conveyed accountabilities and expectations, challenged partners to excel in every way

Noteworthy Accomplishments:

* Achieved monthly service frequency goals

* Recognized as # 1 Hub Facility in the Country

CHRIS GATES

Page 2

FedEx Express; Toledo, Ohio 1997-1999 Operations Manager

* Interviewed, hired, managed and trained 20-25 employees, including handlers and drivers; coordinated line haul trucks per OSHA and DOT safety requirements; developed routes for service areas and implemented successful training programs

* Delegated crew responsibilities, evaluated performance and mediated conflicts; counseled on career development

* Maintained strict time constraints of all courier departure/arrivals on a daily basis; coordinated redistribution and dispatching of all outbound freight

* Planned and prepared budgets and forecasts, maintained administrative functions, ensuring EEO/HR guidelines were met at all times

* Met contractual customer agreements; tracked, responded and resolved customer escalations, issues and requests immediately regarding expedited deliveries through proper shipping documentation and terms

* Analyzed facility trend reports, courier performance to ensure optimal efficiency

* Enforced contracted service level agreements; collaborated with sales department, ironing out special shipping requirements; facilitated meetings that identified and worked issues until resolved; determined root cause of issues; accessed risks and contingency plans that minimized delays; provided negotiations cross-functionally amongst teams company-wide that enabled delivery schedules to be met

Noteworthy Accomplishments:

* Exceeded all financial, productivity, service, data quality and administrative goals

* Ranked 3rd out of 15 in the District for achieving Regional service objectives

* Recognized for achieving station productivity and service goals

United Parcel Service; Maumee, Ohio 1989-1997 Inbound/Outbound-Sort Supervisor, while attending college

* Managed and trained a team of 10-15 employees as well as managed inbound/outbound operations, ensuring quality customer service while controlling costs and ensured customer requirements were met in a cost effective manner

* Ensured parcels were being moved safely and that housekeeping standards were met

* Maintained a team environment, communicated clearly and effectively the scheduling, timing and control of parcel sorting and logistics

* Scheduled and conducted work group meetings

EDUCATION: B.A. in Psychology, University of Toledo; Toledo, Ohio

COMPUTER: Windows 7/8, Word, Excel, Salesforce.com and iSell

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