Customer Service High School

Michael Peel

Email: *********@********.***

Address: **** ********** **

City: Austin

State: TX

Zip: 78741

Country: USA

Phone: 512-***-****

Skill Level: Entry

Salary Range: $38,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael D. Peel

2501 Wickersham Lane, Apt. #1222 . Austin, TX 78741

512-***-**** . *********@********.***

Qualifications Profile

Multi-talented and self-motivated Office Assistant with experience in a wide range of administrative functions, mail room activities, call center operations, and copy center oversight.

Significant exposure to Pitney Bowes mail metering equipment/software, mail processing, faxing, multi-line telephones, USPS mail processing/handling, and overnight package services.

Proven success in handling office operations associated with business administration, customer relations, general accounting, and project management.

Demonstrated flexibility and highly adaptable to changing business needs.

Thrive in fast-paced environments, navigating organizational dynamics and understanding diverse corporate cultures while remaining dedicated to building a reputation built on quality, business acumen, and uncompromising ethics.

Adept in cash management, customer service, conference room scheduling, shipping logistics, and copying.

Technically proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint) and Photoshop CS2.

Professional Experience

Maximus Austin, Texas

Administrator I Mail Clerk, 3/2012 to 6/2012

Maintained responsibility for various aspects of mailroom operations and administrative duties.

Received and processed incoming managed care enrollment forms from Medicaid recipients. Tracked and collated multiple pages of forms for easy and reliable accessibility. Executed batch processing activities efficiently while maintaining accurate batch filings. Liaised with enrollment supervisors concerning escalated matters.

Key Achievements:

Achieved a high level of efficiency and productivity in performing at optimal levels.

Played a key role in managing mail logistics including transporting mail for distribution and date-stamping all materials received.

Performed data entry functions with a high degree of accuracy.

Williams LEA Austin, Texas

Senior Hospitality Associate, 5/2007 to 12/2011

Participated in legal administration and mail logistics initiatives within a fast-paced environment.

Performed mail processing and shipping logistics responsibilities. Managed document scanning and archiving. Handled preventative maintenance tasks associated with kitchen equipment. Participated in inventory management duties and controlled inventory levels. Coordinated conference room meetings, receptions, and group gatherings.

Key Achievements:

Provided litigation reprographic services to law firm staff as well as prepared and sent overnight packages.

Linens N Things Austin, Texas

Sales Associate, 7/2006 to 5/2007

Maintained accountability for sales, customer service, and business development within a highly competitive market place.

Cultivated relationships with customers and answered questions about various products. Researched and resolved customer issues in a timely manner. Supported merchandising functions. Participated in physical inventories on an annual basis.

Key Achievements:

Executed cash handling and payment processing duties with a high degree of accuracy.

Played a key role in logistics functions including unloading trucks, receiving merchandise, unloading stock room bins, and transporting inventory to the floor.

Regal Gateway 16 Austin, Texas

Cast Member, 11/2004 to 6/2006

Performed cash handling and reconciliation tasks in a timely manner.

Delivered superior level of service to a diverse clientele. Generated revenue from the sale of movie theatre tickets. Responded to patron inquiries about the cinema and showings. Assisted in operational and personnel matters as needed. Performed general maintenance duties.

Key Achievement:

Championed efforts to promote brand loyalty and Regal card incentives while enhancing customer retention levels.

Early Career:

Caterer Amys Ice Cream, Austin, TX, 2/2003 to 7/2004

Bagger HEB Grocery, Waco, TX, 12/2000 to 12/2002

Education

Associate of Arts (Currently Pursuing) Austin Community College, Austin, TX

Digital Media Design (2002) Texas State Technical College, Waco, TX

High School Diploma (1996-2000) Florence High School, Florence, TX

Contact this candidate