Quality Assurance Manager

Terri Hein

Email: *********@********.***

Address: **** ***** ***

City: Downers Grove

State: IL

Zip: 60516

Country: USA

Phone: 630-***-****

Skill Level: Experienced

Salary Range: $20,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Theresa A Hein

6005 Grand Ave. Downers Grove IL 60516

Phone no: 630-***-**** Email: *********@********.***

Objective :

To secure a position with a facility where my numerous years of experience in the substance abuse field continue to challenge and excite me professionally. My years of experience include facilitating groups, one on one counseling, and meticulous documentation while being an interactive member of a high functioning staff which allows for personal feedback and various consultations. I have been instrumental in promoting the well being of the client along with implementing such programs as outings, celebrations, and life skill training.

EMPLOYMENT:

Senior Counselor, CADC - Abraxas Youth and Family Services-Willowbrook IL, Nov 2009-Dec 2012

Carry a caseload of 4-6 adolescent males referred to facility from probation due to substance use and criminal activity

Treatment planning focusing on substance abuse, restorative justice, family issues, and gang lifestyle

Group Counseling

Individual Counseling

UM manager for submissions to DASA

Referrals to appropriate resources for continuation of treatment

Shift Leader supervising 2-4 staff per shift

Training of new counselors in regards to policy and procedure and paperwork.

Primary Counselor - Care Clinics of Naperville-Naperville IL, Sep 2009 - Jul 2010

Certified in DUI counseling

DUI Evaluations

Investigative Evaluations

Treatment Group Facilitator

1X1 DUI Counseling

1X1 Substance Abuse Counseling

Primary Counselor, CADC - Therapeutic Interventions-Rolling Meadows IL, Jan 2005 - Sep 2009

Continuously carried a full case load.

Familiar with CARF, DASA and DEA standards.

Proficient at screening, intake, and assessment in accordance with ASAM criteria.

Individualized treatment planning

Individual counseling

Facilitated groups which included Didactic, Maintenance, and also Women's specific issues.

Administrative delegation for quality assurance of discharge charts for final review

Cross trained in various other areas to insure proper functioning of facility.

EDUCATION:

College Of DuPage - Glen Ellyn IL

Associates in Human Services-Addictions, Mar 2002 - Jun 2004

GPA: 3.58

Associates in Applied Science

(Human Services-Addictions Counselor)

CADC

DUI Certified

Internships:

200 hours: Glen Oaks Hospital

Worked with Dual Diagnosis patients in Acute and Chronic Care

200 hours: New Vision Counseling Center

DUI counseling; all levels 1, 2, and 3

200 hours: Stepping Stones

Inpatient rehab exposed to all levels of treatment

REFERENCES:

Furnished upon request.

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