Sales Manager
Resume:
Brian Lewey
Email: *********@********.***
Address: ***** **** ****** **.
City: Santa Clarita
State: CA
Zip: 91390
Country: USA
Phone: 661-***-****
Skill Level: Management
Salary Range: $150,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Brian Lewey
22105 Gold Canyon Dr. Santa Clarita, CA 91390
Cell Phone: 661-***-**** E-Mail: *********@********.***
Objective
Seeking a Service Director Position in the Automotive Industry, taking full advantage of my extensive experience and training, with opportunities for growth upon demonstrated performance.
Experience
Rusnak Porsche Service Director January 2009 December 2012
Prepared and calculated annual projections for both operating profit and cost considerations at every level to set financial goals for the department, each technician, and all service consultants.
Modeled Culture of the department and held others accountable for doing the same in order to create a positive working environment where employees could thrive and be productive.
Established and implemented written development plans for each employee. Monitored the development of each employee and adjusted these plans as necessary for the advancement of the employee and the success of the department. Performed annual performance reviews for each individual employee in order to promote to a higher position or increased earnings.
Provided training and development of service consultants including participation in manufacturer training seminars and workshops. Managed factory certification training for all employees in order to maintain dealership certification for annual Manufacturer to Dealership Compensation.
Worked with Service Technicians to provide direction in the troubleshooting of complicated repairs through out-of-the-box thinking while working directly with the manufacturer to solve difficult issues.
Operated and maintained the service department according to safety and appearance standards established by the dealership, manufacturer, and all appropriate government agencies including OSHA.
Worked directly with the Porsche Regional Manager and Regional Technical Manager to uphold Warranty Policies and Procedures.
Located and hired all service employees including service advisors, service technicians, warranty administrators, cashiers and valet personnel.
Miller Infiniti Finance Director November 2008 January 2009
Upon taking over this finance department the average contracts in transit sat at an average of over 20 days. The goal of receiving this position was to set up and implement E-Contracting and clean up the Heat Sheet and implement processes with all of the finance managers to set the contracts in transit to an average maximum of 5 days and keep it there.
Upon reaching this goal, which took fewer then 10 days, I was then required to re-map all of the processes that were set up in the department so that all of the finance managers work with consistent goals and procedures.
Sales of financing, leasing, service contracts, maintenance contracts, gap insurance, theft protection, and surface protection to clientele as part of the vehicle sales process
Established and maintained good working relationships with multiple finance sources, credit unions, and factory representatives from the captive lending institution.
Completed all required paperwork in an accurate and timely manner and made sure all required disclosures are made to customers as outlined in the California State Ethics Statement.
Submitted applications to, rehashed with, and obtained approvals from finance sources on all finance and lease deals.
Audited all paperwork for correct title, lien information, taxes, costs, etc.
Worked with lending institutions on funding delays and provided all necessary corrections and/or stipulations in order to expedite transfer of funds to the dealership.
Daily monitoring of the Heat Sheet to insure al contracts in transit were funded in a maximum of 5 business days along with collection of in house monies owed by clients.
Strict adherence to company policies and procedures, as well as legal compliance with California State and Federal Contract Law.
Responsible for setting, monitoring, and upholding goals for the department as well as the individuals within the department.
Mercedes Benz of Valencia Finance Director November 2005 November 2008
Sales of financing, leasing, service contracts, maintenance contracts, gap insurance, theft protection, and surface protection to clientele as part of the vehicle sales process
Established and maintained good working relationships with multiple finance sources, credit unions, factory representatives, and otherwise.
Completed all required paperwork in an accurate and timely manner and made sure all required disclosures are made to customers as outlined in the California State Ethics Statement.
Submitted applications to, rehashed with, and obtained approvals from finance sources on all finance and lease deals.
Audited all paperwork for correct title, lien information, taxes, costs, etc.
Worked with lending institutions on funding delays and provided all necessary corrections and/or stipulations in order to expedite transfer of funds to the dealership.
Daily monitoring of the Heat Sheet to insure al contracts in transit were funded in a maximum of 5 business days along with collection of in house monies owed by clients.
Strict adherence to company policies and procedures, as well as legal compliance with California State and Federal Contract Law.
Responsible for setting, monitoring, and upholding goals for the department as well as the individuals within the department.
McKenna Porsche Sales Manager/Finance Manager July 2003 November 2005
Worked with the Sales Force on the frontline to conduct New and Used Car sales keeping the goals of both the company and the customer in mind.
Created and organized all sales activities for both the New and Used Car sales divisions.
Worked with and supervised all Sales Consultants to ensure individual and department sales goals and quotas were met or exceeded.
Partnered with Financial Services department to develop and coordinate best practices for the most efficient and effective sales approach.
Assisted Sales Consultants in closing sales as needed.
Monitored inventory levels for both New and Used cars along with buying and selling of vehicles on a wholesale basis as necessary for an optimal inventory mix.
Worked with other dealers in the Porsche network to trade inventory for both the sale of new cars and to keep the inventory mix fresh.
Performed customer follow-up in order to achieve and maintain top Customer Satisfaction Ratings from clientele in an effort to gain top Manufacturers Satisfaction awards such as Porsche Premier Dealer, Maintenance Initiative, and CSI/SSI.
McKenna Porsche Service Manager September 1996 November 2005
Modeled Culture of the Organization and held others accountable for doing the same.
Developed job descriptions for each individual service department position
Established and implemented a written development plan for each employee. Monitored the development of each employee and adjusted these plans as necessary for the advancement of the employee and the success of the department.
Provided training and development of service consultants including participation in manufacturer training seminars and workshops.
Worked with Service Technicians to provide direction in the troubleshooting of complicated repairs through out-of-the-box thinking while working directly with the manufacturer to solve difficult issues.
Established employee objectives and conducted periodic reviews.
Operated and maintained the service department according to safety and appearance standards established by the dealership, manufacturer, and all appropriate government agencies.
Worked directly with Porsches Regional Manger and Regional Technical Manager to uphold Warranty Policies and Procedures.
Located and hired all service employees including service advisors, service technicians, warranty administrators, and valet personnel.
Education
University of California, Riverside September 1988 June 1992
Bachelor of Science, Business Administration
Additional Skills
Extremely Neat and Organized
Excellent Multi-Tasking Skills
Demonstrated leadership abilities
Superior communication and customer service skills
Ability to mentor, develop, and counsel staff
Self-motivated, strong attention to detail
Professional appearance, demeanor, and a strong team player
Computer literate with MPI Edge, ADP, Reynolds & Reynolds, Advent, Arkona, Microsoft Word, Excel and PowerPoint.
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