Engineer Customer Service
Resume:
Marvin Marshall
Email: *********@********.***
Address: **** ******* ***** *****
City: Conyers
State: GA
Zip: 30012
Country: USA
Phone: 678-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MARVIN MARSHALL
Conyers, GA 30012
****************@*****.***
Areas of Expertise:
Network Engineer Proficient in designing and configuring networks Experience in Data and Wireless Networks
Core Competencies/Years of Experience:
Excellent experience as Network Engineer 5+Years
Experience required with routing protocols, architectures, and equipment configuration, testing. 10+Years
Experience with infrastructure and network operating systems, protocols, architectures, and equipment configuration, testing, and repair - DNS, DHCP, IP space management, NAT,RIP, IGRP, EIGRP,OSPF,MPLS, STP,SMTP, VPN, 802.x, FTP, Unicast/Multicast, VOIP, H.323, SIP, etc 10+Years
Experience required with LAN/WAN: 10/100/1000 Ethernet; VLAN/Trunking, ATM, Frame Relay, etc. routers (Cisco), and switches (CCNA), wireless access points, Nortel, Ericson/Lucent swithes (Cisco),Geo link, Scamp,Outlook,Visio,Word,Excel,PowerPoint,CTS,CDR,MTI,Access7
and Granite.
10+Years
Excellent experience in Telecom and Wireless Industry 11+Years
Customer Service Experience 11+Years
Professional Development/Training/Education:
Formal Education Skills Training/Certifications
DeVry Institute of Technology Decatur, GA October, 2003
Bachelors of Science, Network and Communications Management CCNA: Cisco Certified Network Associate CSCO10596161
CCNA:Cisco Certified Network Associate Voice
In Progress
CCNP: Cisco Certified Network Professional: In Progress
PROFESSIONAL EXPERIENCE
June 2010 -Present
Employer Name: AT&T Mobility
Job Title: Network Control Engineer
Status: Contractor
The GNO-NSS Senior Network Control Engineer is responsible for troubleshooting the following areas: T1/T3 / IP networking and underlying protocols, SS7 SNMP tool, Voice Tones, Voicemail, Voice Dialing, General and Specific RF and Switch Operations issues, Call Routing Translations, Geo link, Geo probe, Voice Services and Features at a Senior level. Understanding of handset/software and provisioning or profile/IRDB related issues pertinent to delivery of voice services, with advanced troubleshooting. Act as support for AT&T Mobility voice initiatives, product and service offerings, and lead projects related to new technology. Work with Customer Care Technical Support, MNRC, Outage Management, ATS, Vendors, Enterprise Administrators, NCC, 3rd party vendors and as needed ECC, NRCs and other LECs to resolve customer Voice, Feature Sonus, and E911 issues.
Act as a mentor to Network Control Engineers to resolve more complex issues related to supported mobility services. The Senior Network Control Engineer knows when to support and train a junior engineer, and when to take over complex issues.
Must be able to run NSS outage bridges as needed. Must be able to provide high-level and detailed technical write-ups for trace analysis to be delivered to executive leadership. Must be able to work on-call 24x7 as needed.
Sept 2009-May2010
Utility technician Tier II, McKesson H1N1 Distribution Center
Tested VPN, ISDN, TCP/IP and other circuits using a combination of Cisco testing equipment for QOS for large Cisco VOIP network setups involving the installation of Cisco 7960, 7609 and 7000 phones, Cisco wireless phones, Cisco 6500 routing switches, cabling, racking and stacking servers and imaging Dell workstations.
Have been looking for a job opportunity. Nov 08 - Sept 09
Employer Name: AT&T Nov07 - Nov 08
Job Title: Network Technician Tier-II
Status: Full time
Brief Summary of role, responsibilities and tasks:
* Experience with infrastructure and network operating systems, protocols, architectures, and equipment configuration, testing, and repair - DNS, DHCP, IP space management, NAT,RIP, IGRP, EIGRP, STP,SMTP, VPN, 802.x, FTP, Unicast/Multicast, VOIP, H.323, SIP, etc
* Provided internal and external technical support from CTS.
* Provisioned, traced and test PSTN;ISDN,BRI, PRI,DS1,DS3 circuits based on Engineering Granite database
* Analyzed and managed T1 fault for switching.
* Analyzed and configured the network element on T1 (Wireless) and DS3 (Wire line) levels.
* Diagnosed and isolated the faults on T1 and DS3 level network.
* Worked with ASA (Access Security Assurance) Tactical and Broadband Team, CDMA and iDEN technology.
* Tested and repaired the circuits by using technical tools and by referring the trouble tickets to other LEC s if the problem was associated with them.
* Developed login scripts and data backup in Unix for network
* equipment(DMS,DMS-SDM,Lucent,Nortel, Alcatel DACS and Cisco routers using telnet and hyper term commands)
* Tested to Bellsouth 5E, Nortel, Ericson/Lucent, and in Central Offices across wide area networks remotely to customer premise equipment to the Bellsouth smart jacks (RJ11, RJ45) in order to provision for local exchange carriers, which included MPLS, Frame Relay, T1, T3, DSL, ADSL, and HDSL circuits and verified circuits cable and pair with AT&T WNMC and provided second-level support to NEXTEL for their internal and external networks and operation and maintience of ATM switch equipment.(Alcatel-Lucent 7670RSP;NMS 5620)
HD Electrical Apr 04-Nov07
Internal PC Support Specialist
* Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
* Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
* Tracked and de-escalated technology and both computer and telephone equipment systems.
Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
Collaborated with telecommunication team to troubleshoot T1 lines and company-wide phone problems.
* Procured, received, documented and tracked inventory of all computer equipment and software licenses.
Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
Employer Name: Recall Total Information Management May 00 - Mar 04
Job Title: Internal PC Support Specialist (Part time position)
Status: Internal Only or Assigned as Contractor
Brief Summary of role, responsibilities and tasks:
* Provided internal and external desktop support.
* Participated in multiple large Cisco VOIP network setups involving the installation of Cisco 7960, 7609 and 7000 phones, Cisco wireless phones, Cisco 6500 routing switches, cabling, racking and stacking servers and imaging Dell workstations.
* Also participated in a Mitel installation of phones including installation of cabling, cross connects and logging into console to set up extensions like VPN, PPP, Frame Relay, TCP/IP
* Responsible for site management, embracing changes, enforcing standard operating procedure and key performance indicator initiatives; motivating and leading team including customer service.
Employer Name: Bellsouth Telecommunications Dec 00 - Dec 02
Job Title: Network Analyst - Tier II/ET
Status: Internal Only or Assigned as Contractor
Brief Summary of role, responsibilities and tasks:
* Provided second-level support to NEXTEL for their internal and external networks.
* Consulted with Network Design Engineers for design errors impacting network.
* Interfaced with local Telco's and external vendors to troubleshoot circuits and resolve issues affecting network connectivity.
* Tested VPN, ISDN, TCP/IP and other thousands of circuits using a combination of MS Office Tools and Bellsouth troubleshooting software programs while working Network Operations Center cooperatively as a customer support representative and a technician testing to Bellsouth 5E switches in Central Offices across wide area networks to the Bellsouth smart jacks (RJ11, RJ45) in order to provision for local exchange carriers, which included MPLS, Frame Relay, T1, T3, DSL, ADSL, and HDSL circuits.
* Tested Switches like -1900, 2500, 2506, 2950, Routers-7500.
Employer Name: U.S. Marine Corps 1995 - 2003 Job Title: Supervisor, (E-4)
Status: Internal Only or Assigned as Contractor
Brief Summary of role, responsibilities and tasks:
* Organized a vehicle maintenance schedule with accountability for twenty troops and managed and set up microwave stations equipped for signal encryption.
* Dedicated internal desktop support. Worked with hardware, software and network installations, upgrades and issues.
* Supported Dell and Compaq laptops and desktops the field.
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