Project Manager Management

Don Brown

Email: *********@********.***

Address: **** *. **** ******

City: Mesa

State: AZ

Zip: 85209

Country: USA

Phone: 602-***-****

Skill Level: Management

Salary Range: $115,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DON R. BROWN, PMP(R), ITIL(R)V3, 6

1623 So. 82nd St. * Mesa, AZ 85209 * Mobile: 602-***-**** * *********@********.***

SUMMARY

+ ITIL v3 certified (Foundations and Process Design). Successfully conducted ITIL Readiness Assessment for American Express IT Service Desk providing recommendations for process improvements.

+ More than 5 years` experience in developing and conducting both end-user and project management training programs.

+ More than 15 years` experience in process development, improvement, and management.

+ More than 10 years of successful program management in multi-national hardware and software organizations.

+ More than 15 years of product and program management in professional service organizations including pre- and post-sales support.

+ More than 25 years of successful, results-oriented project management on large enterprise-level, multi-national projects.

PROFESSIONAL BACKGROUND

Project Manager/PMO Support - Business & Decision - Phoenix, AZ Feb 2012 - Dec 2012

Responsibilities included:

* Manage client Enterprise Data Warehouse project built on SQL Server 2012 combing data sources from Oracle R12 utilizing agile/scrum.

* Manage the implementation of client Business Intelligence project for one of the largest port terminal operators in the US.

* Manage the transition of e-mail & resource scheduling applications from legacy systems to Microsoft Exchange/Outlook for a major Arizona University with over 40,000 users.

* Responsible for understanding client contract, delivering all contracted services, and providing status and financial reporting to client.

* Responsible for resource, schedule, and financial management & reporting for multiple projects concurrently.

* Oversee & manage the implementation of SharePoint-based PMO reporting tools & forms utilizing InfoPath.

* Develop, document & organize PMO policies, processes, forms, documents, standards, and tools.

* Organize and conduct PM training sessions.

PMO Project Manager - American Express - Phoenix, AZ Oct 2007 - Jan 2012

Responsibilities included:

* Successfully completed ITIL readiness assessment on IT Service Center.

* Share best practices and link to other processes within American Express Technologies.

* Program Manager over domestic internal corporate PMI/PMP(R) Boot Camp training program resulting in savings of more than $940,000 and providing the opportunity for PMP(R) certification to over 400 project managers.

* Program Manager over global internal Project Management Maturity Evaluation (PMME) courseware administered to over 1,500 PM`s globally.

* Successfully managed and led migration of 3,500+ user SharePoint site containing dozens of site collections and sub-sites.

* Implement Infrastructure Program Integration processes and enforce standards and tools.

* Work across Technology Towers to understand priorities and conduct regular Program management meetings with multiple stakeholders at the project and program level.

* Understand dependencies and linkages between initiatives across and within Towers and define impact on key management decisions.

* Conduct one-on-ones with VP`s to advise of progress and impacts to scope, schedule, cost, and resources and execute communications to relevant stakeholders as necessary.

On contract to IBM Global Services / Enterprise Infrastructure Delivery - Phoenix, AZ 2005 - 2007

Project Manager - American Express Account

Responsibilities included:

* Program Manager for US VMWare deployment. Consolidation/virtualization of over 2,000 WinTel, UNIX, Linux, and AIX servers throughout continental US. Responsible for understanding server and application interdependencies and negotiating migration schedules with clients.

* Managing server migrations/relocations of hundreds of WinTel, UNIX, Linux, and AIX servers within datacenter and across datacenters.

* Managing multiple large projects concurrently and reporting overall project status to senior leadership.

* All aspects of project management in a highly matrixed team environment, including project plan development & management, resource planning, cost estimating, budget & planning, risk analysis & management, and communication with business partners.

* Coordination & management of large cross-functional, multi-disciplinary teams (including off-shore teams).

* Delivery of complex, large-scale WEB & midrange hardware/software infrastructure projects with petabyte-sized SAN (IBM, EMC, Hitachi) storage deployments and -hot- component switch-outs & microcode uplifts, also McData switches.

* Providing mentoring and training for junior-level PM`s.

On contract to Bank of America - Phoenix, AZ 2004 - 2005

Technology Delivery Manager

Responsibilities included:

* Total business responsibility for entire project. Direct, control, administer, and regulate projects to build or modify software and/or hardware systems.

* Estimating and planning initiative scope and work effort.

* Managing project budget with input from senior leadership and business partners.

* Assigning associates/contractors to tasks.

* Tracking actual against work plan and budget.

* Communicate/integrate with Leadership, Business Partners, and external groups as needed.

DON R. BROWN, PMP page 2

On contract to IBM Global Services / Enterprise Infrastructure Delivery - Phoenix, AZ 2003 - 2004

Project Manager - American Express Account

Responsibilities included:

* Program Manager for $7 million program for -hot- replatform of online brokerage system without service interruption.

* All aspects of project management in a highly matrixed team environment, including project plan development/management, resource planning, cost estimating, budget & planning, risk analysis & management, and communication with business partners.

* Coordination & management of large cross-functional, multi-disciplinary teams; coordinating the QA/testing efforts of all service provider and client team members.

* Managing multiple projects concurrently.

* Reporting overall project status to senior leadership and business partners.

Trintech, Inc. - San Mateo, CA (headquartered in Dublin, Ireland) 1999 - 2002

Senior Product Consultant - Credit Card Acquiring Products

Product Manager - Certificate Authority Product

Responsibilities included:

* Product manager for Digital Certificate product, and development and customization of electronic transaction and merchant hosting applications.

* Development and launch of Digital Certificate product from inception to implementation.

* Develop QA metrics and coordinate QA/testing management of internal engineering and QA teams as well as with client (MasterCard, Visa, etc) teams.

* Prepare product road map, release plans, and quality assurance testing strategy.

* Work closely with corporate marketing and business partners to determine business requirements, and use these as basis for formulating functional and technical requirements.

* Develop functional specifications and statements of work, and oversee all departmental sign-offs.

* Defined and developed product marketing collateral such as product data sheets and marketing requirement documentation (MRDs).

* Develop market research and analysis, competitive analysis, and product positioning reports in support of product marketing and sales.

* Work in conjunction with Product Marketing team on development of electronic payment products. Clients included large financial and e-business companies such as Visa, MasterCard, Johnson and Johnson, Discover, Raytheon, Alta Vista, Chase, Deutsche Bank, CompUSA, Paymentech, and others.

* Identify necessary product enhancements based on client needs. Develop relationships with potential sales channel partners and assist in improving product distribution efforts.

* Formulate strategies for integration of products with existing client transaction gateway services.

* Manage $4.5 million in project budgets, $1.5 million for Digital Certificate and remainder for e-commerce product development.

* Coordinate software engineers and other resources in U.S. and at company headquarters in Dublin, Ireland.

* Act as liaison between clients and Sales and Development groups to resolve technical issues and ensure highest levels of satisfaction.

* Create sales proposals and prepare responses to requests for information (RFIs).

* Design and deliver sales presentations and demonstration to existing and prospective clients.

* Work closely with clients as consultant during entire sales cycle, determining business partner requirements and coordinating efforts with all departments.

IBM Global Services - Phoenix, AZ / Los Angeles, CA 1998 - 1999

Senior Consultant, Banking, Finance, and Securities Practice

Responsibilities included:

* Manage business development process; work with existing financial clients to arrange additional service purchases for products such as home banking and customer-related management systems.

* Lead multi-functional and cross-organization domestic and international teams.

* Work closely with internal and contract technical teams to arrange inclusion of all client requirements as part of system customization

* Coordinate project schedules, prepare cost estimates, identify business risks, and lead projects from development through QA testing and implementation.

* Work directly with client executive management teams.

ADDITIONAL EXPERIENCE

* Manager, Electronic Commerce, American Express Co., Phoenix, AZ / Manhattan, NY 1994 - 1998

* Contract Consultant, Don Brown Consulting, San Diego, CA 1990 - 1994

* Director, Customer Services, Vertical Market Software, San Diego, CA 1986 - 1990

* General Manager, Rental Software Inc., Dallas, TX 1985 - 1986

* Product Manager, Five Dimensions Software, Inc., Dallas, TX 1982 - 1985

* Director of Data Services, Constructive Data Processing, Inc., Dallas, TX 1979 - 1982

DON R. BROWN, PMP page 3

CERTIFICATIONS

* PMI(R) Project Management Professional - (PMI/PMP(R)) Certification

* ITIL - V2 & V3 Foundations, Service Design

* COBIT - COBIT 4.1 Foundations

* Six Sigma Green Belt - Villanova University

* Project Management Institute (PMI) member

EDUCATION AND TRAINING

* Villanova University - Masters Certificate in Applied Project Management

* Villanova University - Advanced Strategic Project Management

* Villanova University - Finance for the Non-Financial Manager

* Villanova University - Six Sigma Green Belt

* Seattle Community College - Information Technology and Programming

* Hale Business College - Business Management and Accounting

* Colorado State University - (Zoology major)

* Extensive company-sponsored training from IBM, Dale Carnegie, Texas Instruments, Northern Telecom, Honeywell, General Electric, Learnsoft, Skillsoft, American Management Assoc, and others.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile/Scrum, Critical Path Method (CPM), Critical Chain (CCPM), CMM Level 2/3, Six Sigma, METHOD/1 Structured Methodology

Operating Systems: VMWare, UNIX, Linux, WinTel, AIX

Hardware: Extremely familiar with IBM Shark, EMC, and Hitachi SAN Arrays, McData switching units.

Applications: MS-Office (Project, Access, Excel, Word, Visio, PowerPoint), SharePoint, InfoPath, Lotus Notes, Rational Portfolio Manager, Clarity Portfolio Manager.

Programming: HTML, HTTP, Java applet and servlet, J2EE, XML, Visual Page, Visual Basic, shell scripting.

Tools and Processes: Oracle, UDB, Sybase, SQL Server, SSL/SET encryption, digital certificates, smart cards, UNIX installation and administration.

Keywords: Product Manager, Program Manager, Senior Project Manager, Project Manager, Agile, Scrum, Product Development Director, Software Development Director, Software Engineering Director, Sr. Application Development Manager, PMO, e-Business, e-Commerce, Payment Processing, EMC SAN, IBM SAN, Hitachi SAN, McData, Server Relocation, VMWare, Virtualization, Infrastructure

DON R. BROWN, PMP(R)

1623 So. 82nd St. * Mesa, AZ 85209 * Mobile: 602-***-**** * *********@********.***

EXCERPTS FROM DON`S RECOMMENDATIONS

-Don has significant experience as a project manager and was candid and focused on completing the task timely and with high quality. Don was a strong contributor and collaborator, providing relevant insights to enable successful completion of the project in a timely manner.- - Dan Guy (CPA), Vice President, Technology Infrastructure, American Express

-Don's expertise in Project Management, technical skills and ability to communicate these in both written and verbal formats are to be commended. During the 4 years of working with him, he demonstrated the ability to deliver quality work on all fronts and he would be an asset for any organization.- - Tom Grigsby, Technology Program Director, American Express

-Don has great team building acumen. His technical experience combined with his superior project management skills were always a plus on all product development efforts. Having Don on your team is always an advantage to your project and your company.- - John Galifi, Director- eCommerce, American Express, Merchant Services

-Don has always maintained a great relationship with all team members while driving results. As a contractor Don has built respect from leadership team members consequently he is asked to return for challenging projects.- - Sandra Edwards, PMP, Project Manager, American Express /Technology

-Don is very good at collaborating on conceptual improvement ideas and translating them into practical solutions. His understanding of what makes technology operations effective is quite impressive, as is his ability to plan and execute ideas to address those improvements.- - Brian Shniderman, Director, Payments Practice Lead, Deloitte

-Don dealt with ambiguity on the project extremely well and consistently helped to move the project forward. He is a great team player who is able to immediately contribute value-added ideas and recommendations.- - Katrina Li, Manager, Strategy and Operations, Deloitte Consulting

-Don is a very experienced Project Manager. I have worked with him on many occasions and my experience is that because of his work ethic and skills, he is typically solicited to work on the more complex and visible projects, routinely meeting or exceeding customer expectations by providing timely and effective communication and project execution.- - Bev Appleberry, Line of Business Manager, IBM

-Don is a highly skilled and experienced project manager. He takes a pragmatic approach to management which inevitably results in a bias for execution. Put simply, work gets done under Don's management. His team's execution is driven by a flexible leadership style that allows Don to manage appropriately in myriad circumstances from taking over troubled projects to managing extended deployments. I recommend Don without reservation.- - Mike Ruehmkorff, Manager, Transition Project Management, IBM Global Services

-Don is a highly motivated Project Manager who constantly looks for the best interest of his employers and stakeholders. I have seen Don first hand take over projects that were spiraling down with the customer extremely upset. Within days Don had the project turned around and I was receiving praise letters about him from the customer.- - Bob Neuberger, Program Manager, IBM Global Services

-I worked on many multimillion dollar projects, several of which Don lead. Don`s projects ALWAYS ran much more smoothly than any of the others. There are always complications in these projects but with Don, we know all the right people will be contacted, pulled in, escalated to, etc. as needed. I wish we had him on all our projects.- - Cindy Hodges, Oracle DBA, IBM

-My clients continually rave about his PM performance. He consistently delivers projects on time and on budget. While at IBM, Don handled multiple projects (anywhere from 12 - 20) consecutively. I would recommend him to anyone.- - Terah Thompson, Business Development Manager, COMSYS/Experis

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