Customer Service Engineer
Resume:
********.******@*****.***
IT professional with a Master s Degree in Network Computing from Monash University complemented by a Bachelor’s Degree in Computer Science from the University of Melbourne. Having been working in the IT industry for more than five years with a strong history of successfully completing numerous tasks simultaneously. Demonstrated excellent communication, writing, organisational, administrative, and research skills with proficiency in Network and System Administration.Summary
Certificate, Boxhill Institute; Melbourne, VIC.
2010
M.NC., Monash University; Melbourne, VIC.
Major: Network Computing.Concentrations: Network and System Administration.
December 2005
B.CS., The University of Melbourne; Melbourne, VIC.
Major: Computer Science
July 2003
Education
System and Network Engineer, ; Melbourne, VIC.
Rebuilt Distribute IT internal system using VMWareSetup, configured and managed new Virtual Dedicated Server (VDS) with various OS (Windows, Ubuntu, Debian and CentOS) within a VMWare and Xen environment using Equallogic and Open Solaris SAN
Feb. 2010 to July 2011
System Integrator and Administrator, ; Melbourne, VIC.
Integrated MD Web Hosting billing system (WHMCS), ticketing system (SupportSuite – Kayako) and websiteIntegrated ANZ payment gateway (eGate) with MD Web Hosting billing system (WHMCS)
Feb. 2008 to Nov. 2009
Technical Support Consultant, ; Melbourne, VIC.
Managed and assisted clients to troubleshoot websites and emailsDeveloped a Java application to synchronised the company database (MySQL) with the AusRegistry database
May 2006 to Jan. 2008
Associated IT Consultant, ; Jakarta, Indonesia.
Developed a J2EE application to convert the legacy applications to web-interfaceBuilt, deployed, managed and optimised company database (Oracle)Designed and generated interactive reports (Crystal Report) to be integrated into the new web-interface applications
Jan. 2005 to Mar. 2005
Experience
Computer:
Proficient in various programming languages (PHP, HTML, Java etc), operating systems (Windows, Mac, Linux etc), networking concepts (firewall, proxy, router etc), databases (MySQL and MS SQL)
Communication:
Excellent oral, written, interpersonal, and cross-cultural skills, including presentation and customer service experience.
Language:
Proficient in both English and Indonesian
Other:
Trained Supervisor, Freelancer System Engineer and Web Development
Skills
Have a lot going on? Save my resume for later with Evernote, Instapaper, or Google Bookmarks!Do you think your professional contacts or friends would be interested in my resume? Please share it on LinkedIn, Twitter, or Facebook!Download my resume as a PDF. Right click and choose ‘Save target as…’ to save to your hard drive. Or, to print a hard copy, click this icon to open the PDF and choose ‘print.’Save & Share
I had completed my Master s Degree in Network Computing with concentrations in Network and System Administration at the Monash University and my Bachelor’s Degree in Computer Science at the University of Melbourne with the ultimate career goal being to secure a challenging IT professional position in a motivating team environment where I can utilize my expertise and experience while developing new knowledge and skills. I have had incredible opportunities over the past five years that have given me valuable work experience and only furthered my desire to work in the IT industry to truly develop new knowledge and skills.About Me
Carl Woerndle
Chief Executive Officer
Distribute IT Pty Ltd, Melbourne
I highly recommend Haumanto Irawan as a candidate for employment. Haumanto was employed by Distribute.IT Pty Ltd / MyEmpire.com.au Pty Ltd as a Server / Network Administrator from 2010 – 2011. Haumanto was responsible for company infrastructure including server setup, maintenance and design, network design and other server and network related issues.
Haumanto has excellent written and verbal communication skills. In addition, he is extremely organised, reliable and dedicated. Haumanto can work independently and is able to effectively multi-task to ensure that the job gets done in a timely manner. He is flexible and willing to work on any project that is assigned to him. Haumanto was quick to volunteer to assist in other areas of company operations, as well.
Haumanto had an excellent rapport with the many constituents served by our company including clients, employers and other professional organisations. He would be a tremendous asset for your company and has my highest recommendation for any endeavour he chooses to pursue.Testimonials
Connect
You can contact me by calling +62-81-235*-***** or filling out this form:
Your Name (required)
Your Email (required)
Subject
Your Message
Contact
Copyright 2012
Copyright 2012 Haumanto Irawan
Contact this candidate