Manager Customer Service
Resume:
larry mccurley
Email: *********@********.***
Address: **** ** ***** **
City: troutdale
State: OR
Zip: 97060
Country: USA
Phone: 541-***-****
Skill Level: Management
Salary Range: $62,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
LARRY McCURLEY
3038 SW Laura Ct Troutdale Oregon 97060
Email ..*********@********.***
OBJECTIVE: Seeking a challenging position where my extensive experience and skills will contribute to the company`s efficiency and profitability
SUMMARY of QUALIFICATIONS:
Extensive sales and supervisory experience
Proven Leadership and Motivational skills
Entrepreneurial drive to meet sales goals and quotas
Proven communication, documentation and interpersonal skills
Superior customer service skills that are consistently professional & positive to both customer and fellow employees
Excellent organizational and time management skills
Demonstrates integrity and follow through on commitments
EXPERIENCE:
BIG LOTS STORES District Training Manager 06/2003 - 11/2012
o Responsible for management and operation of multi- million dollar location
o Trained all newly hired management personnel within the state
o Managed all operational and financial resources to achieve established company goals
o Achieved and maintained a high level of customer service and ensured customer issues were quickly and efficiently resolved
o Managed all store processes to company standards including freight flow, merchandise presentation, and reconciliation of all sales, cash, and inventory transactions
o Responsible for interviewing, selection, hiring, training, and performance evaluation of all associates and managers
o Responsible for scheduling and payroll processes on a daily and weekly basis to meet company business plan
o Responsible for managing shrink and safety results
PROFESSIONAL RETAIL SERVICES Owner 08/2001 - 06/2003
o Contracted retail services for established manufacturers representatives and worldwide factories
o Provided product set-up, placement, maintenance, and in-store employee training for various products found in Home Improvement Retail Stores
FRED MEYER, Inc Lead Assistant Manager 10/1999 - 07/2001
o Responsible for performance of entire Home Department including Home Fashion, Home Improvement, and Garden Center
o Performed all managerial duties, assisted in employee hiring, training & scheduling.
o Controlled all store generated inventory purchases
o Maximized profitability through inventory control and product placement
STAN TASHMAN & ASSOCIATES NW Regional Manager 10/1995 - 09/1999
o Responsible for supervising employees and sales in Home Center retailers for 7 Western states
o Duties included hiring, training, scheduling and evaluating all employees
o Professional sales and service representation of major factories which included Jacuzzi Spas, Senco Nailers, Generac Generators, Pressure Washers and many others
PHILIP J BOREN Store Service Associate 06/1994 - 10/1995
o Responsible for new and existing store service and set up
o Professional representation of major factories which included: Moen, Price, Pfister, Intermatic Lighting and many others.
RETAIL SERVICE INNOVATIONS Service Manager 09/1993 - 06/1994
o Responsible for supervising employees and handling new and existing store resets
JOSLIN SALES Inside Sales 08/1992 - 09/1993
o Inside Sales, Customer Service, and support. Specialized in electrical and plumbing lines
FRED MEYER, Inc Department Head 10/1989 - 08/1992
o Maintained inventory and stocking of automotive, hardware, and tool departments
PARK SHUTTLE FLY General Manager 05/1988 - 10/1989
o Accountable for all daily operations, sales projections, and supervision of 35 employees
o Supervised company marketing staff. Developed and implemented media & print advertising
FRED MEYER, Inc Lead Assistant Manager 09/1982 - 05/1988
o Started as a cashier and rapidly promoted to Department Head, Relief Assistant Manager, Operations Assistant Manager and ultimately to Lead Assistant Manager
EDUCATION:
David Douglas High School, Portland Oregon Diploma
Mt Hood Community College, Gresham, Oregon
REFERENCES AVAILABLE UPON REQUEST
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