Accounting Management
Resume:
Name: Lorna Mangano
Address:
City: Grafton
State: MA
Zip/Postal Code: 01519
Country:
E-mail: *****.*******@*******.***
Primary Phone:
Background
Most Recent Job Title: Director, Financial Planning and Operational Accounting
Most Recent Employer: Hanover Insurance Group
Career Level: Manager, Director Level
Availability or Timeframe:
Authorized to work in the US: Yes
Security Clearance:
Do you have transportation: Yes
Over 18: Yes
Education:
Languages Spoken:
Job Preferences
Desired Salary: Open
Willing to Relocate:
Desired Job Titles:
Desired Job Types:
Work Status: Full Time
Desired Shifts: 1st Shift
Desired Travel:
Category: Accounting, Banking/Finance, Financial Planning/Services, General Management and Administration, Insurance
Company Size:
Company Type:
Industry: Accounting, Administrative and Support, Arts / Entertainment, Banking / Finance, Biotechnology, Childcare / Daycare, Educational Services, Entertainment / Casinos, Food Services, Government / Civil Service, Health Care / Social Assistance, Hospitality / Travel / Tourism, Insurance, Pharmaceuticals, Real Estate / Property Management, Retail / Wholesale, Waste Management and Remediation Services, Well-Being
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Copyright c 1997- Lee Hecht Harrison, Inc.
Lorna M. Mangano
24 Crosby Road
Grafton, MA 01519 E-mail: *****.*******@*******.*** Mobile: 508-***-****
Summary
A detail oriented financial leader capable of transitioning from hands-on to executive presence. Extremely proficient in
managing and performing operational accounting functions, financial planning and reporting. Accomplished in delivering
results, providing management insight, facilitating expense efficiencies and working cross-functionally. A highly
collaborative professional with outstanding interpersonal skills among peers, team members and all levels of
management. Thrives on being a thought partner, resolving financial issues and streamlining processes. Interested in
opportunities to align professional acumen and contribute to an effective business operation. Proven results in:
* Operational Accounting, Planning and Reporting * Analyzing and Problem Solving
* Detail Orientation and Hands-on * Driving Process Improvement
* Promoting Collaboration and Partnerships * Facilitating Key Business Initiatives
Professional Experience
THE HANOVER INSURANCE GROUP
Among the top 35 largest, a Property and Casualty insurance company headquartered in Worcester, MA; $2.6 billion in
revenues and 4,000 employees.
Director, Financial Planning & Operational Accounting Finance Division 12/2001 - 12/2009
o Coordinated company-wide expense planning, forecasting and reporting (approximately $700 million.) Collaborated with
others to ensure integration into the broader planning and reporting processes. Developed monthly management
analysis and presentations that provided insight for executive decision-making.
o Accountable for management and oversight of Service Units expense accounting, planning, analysis and reporting
(approximately $300 million.)
o Managed the administration of expense allocations, processes and systems ensuring effective controls and workflows.
o Facilitated various expense initiatives by partnering with numerous constituents in Finance and Operations, reporting
outcomes to executive management.
o Responsible for all aspects of accounting and controls for payroll, HR benefit/compensation programs, the Capital Policy
and asset management administration and the Company s 501(c)3 charitable foundation (designated treasurer).
o Participated in business acquisitions and divestitures, led initiatives to provide required expense information and insight.
ALLMERICA FINANCIAL
(Formerly State Mutual Life Assurance Company, a 150 year old mutual company)
Fortune 500 financial services company comprised of Life and Annuity and Property and Casualty companies; headquartered
in Worcester, MA; 6,000 employees.
Divisional Financial Officer, Shared Services Service Company Division 11/1997 - 11/2001
o Responsible for financial management and accounting control of Shared Service expenses, approximately $200 million.
o Led the development of monthly expense reporting and forecasting processes that were utilized by operational
managers and Business Leaders, providing insight on expense trends and projections which added-value to management
decision-making.
o Coordinated the planning and budgeting processes. A thought partner who was proficient in resolving financial issues.
o Designed and managed accounting processes for various compensation and benefit programs.
o Participated in various initiatives that focused on operational effectiveness and efficiencies which resulted in measurable
expense and operating improvements, responsible for overseeing the tracking of expense savings.
o Assisted with the development of performance metrics and facilitated production of a monthly reporting process.
Director, Financial Accounting & Reporting 440 Financial Group Division 05/1991 - 10/1997
o Responsible for designing and implementing accounting operations for 440 Financial Group of Worcester, Inc., a newly
formed company that provided customized support and financial services to investment companies, with $58 million in
revenues. Accounting operations included accounts payable, billing, receivables, payroll and general ledger processing.
1 P age
Lorna M. Mangano (Continued)
o Acted as the Business Unit liaison with Corporate Finance. Provided insight on strategic business decisions and
operations while ensuring exceptional accounting and quality controls.
o Obtained an NASD Series 27 Financial Principal license for 440 Financial Distributors, Inc.; a newly formed broker-dealer.
o Partnered with external auditors in preparation of annual financial statements.
o Key member of the financial staff involved with the disposition of 440 Financial Group which involved significant efforts
during due diligence and transition servicing.
Manager, General Ledger & Expense Accounting Finance Division 04/1988 - 04/1991
o Responsible for all aspects of general ledger and expense accounting processes. Functions that involved high production
volume and significant manual data processing for multiple entities.
o Successfully led the general ledger and expense teams through organizational transformation and process improvements
by analyzing workflows, eliminating redundancies, automating manual processes and introducing consi stent policies and
procedures. Achieved significant efficiencies in the areas of time, quality and cross-training; in addition to, providing
insight to cost center managers on allocated expenses.
o Proficient organizational skills allowed for multi-tasking of assignments while maintaining a customer focus. Recipient of
the Company s Exceptional Service Award for going beyond expected job responsibilities to serve clients.
o Responsible for management of all aspects of the expense ledger and accounts payable processes, being assertive in
applying the Company s expense policy and significantly enhancing quality of cost allocations.
o Drove the preparation and data improvements needed to integrate the expense ledger into a newly installed general
ledger system while maintaining a dual role as a participant on the general ledger implementation project team.
Payroll Staff Accountant
Finance Division 12/1984 - 03/1988
o Responsible for ensuring payroll accounting and financial controls for employee payroll and agent commission processes.
o Partnered with Human Resources and System Development on various system projects and conversions that impacted
payroll accounting and expenses; including the design, conversion and implementation of a new HR Information System.
o Assisted with the implementation of various compensation benefits, such as deferred compensation, agent 401(K) and
company care imputed income initiatives.
o Coordinated and improved efficiency of operating process procedures by utilizing sound judgment and driving change.
o Assumed Payroll Tax function in 1987, responsible for all aspects of regulatory tax payments and reporting, in addition
to production of employee W2 s and independent contractor 1099 s
HILLHAVEN COPORATION
An organization based out of Tacoma, Washington that owned nursing homes providing quality care and administration.
Field Accountant
08/1983 - 11/1984
o Provided management oversight to nursing home business offices throughout New England. Responsible for ensuring
quality and control of accounts receivable, accounts payable and payroll operations.
o Partnered with nursing home Administrators to source office staff and provide training on accounting operations.
o Converted business office accounting processes to computer based applications.
o Assisted with problem solving of Medicare and Medicaid outstanding receivables.
Education
Master of Business Administration,
Magna Cum Laude, Nichols College, Dudley, MA
B.S
. Business Administration, Accounting Major, Magna Cum Laude, Bryant University, Smithfield, RI
Other Activities
Grafton Finance Committee Member; 2010 present
Friends of Worcester s Senior Center, Director & Treasurer; 2007 present
United Way Women s Initiative Dollar Diva Day Facilitator; 2009, 2010
Executive Women s Golf Association - Worcester Chapter, Director &Treasurer; 2001 2002
2 P age
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