High School Customer Service

Susan Miller

Email: ********@********.***

Address:

City: Rockwall

State: TX

Zip: 75087

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Strong organizational and communications skills with ability to concurrently direct multiple affairs. An advanced understanding of customer & patient needs with diligent attention to detail to provide superior customer service and high levels of customer satisfaction. Trusted assistant, consultant and liaison.

Educational Background:

High School Dipolma from ATI Career Services, Dallas TX 1/2001 to 12/2012 (Respiratory Therapy)

High School Dipolma from ESS College for Business, Dallas TX 1/2001 to 12/2012

High School Dipolma from Rockwall High School, Dallas TX 1/2001 to 12/2012

Job History / Details:

Professional Summary

Strong organizational and communications skills with ability to concurrently direct multiple affairs. An advanced understanding of customer & patient needs with diligent attention to detail to provide superior customer service and high levels of customer satisfaction. Trusted assistant, consultant and liaison.

Core Qualifications

Microsoft Word, Outlook, & Excel

Results-oriented

Client-focused

Staff management

Medical & ClinicalServices

Patient relations

Physician correspondent

Innovative & Creative Problem Solver

Attorney Liaison

Confidential Correspondence

Document Management

Team Leadership

Administrative Support

Client focused

File/records maintenance

Training and development

Proficiency in medical and legal terminology

Experience

September 2007 to April 2011

Butler & Hosch, PA Dallas, TX

Bankruptcy Associate - Team Lead

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.Photocopied all correspondence, documents and other printed materials.Composed and revised legal documents, including motions, orders, notices, and affidavits. Acted as liaison between clients and attorneys. Electronically filed documents with the USPTO. Proofed documents and submitted to attorneys for review. Docketed orders and depositions for five attorneys.Processed all assigned cases according to company and client service level agreements. Trained new employees on databases, procedures, software and job duties.Accurately entered client data into ProLaw.

March 2003 to September 2007

Baylor Medical Center Garland, TX

Radiology Image Supervisor

Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during routine hours, minimizing patient wait time.Scheduled surgeries and procedures in conjunction with physician requests, assisted in pre-op preparation with patients. Retrieved physician correspondence from dictation service and made edits when necessary.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Scheduled radiology exams for patients.Ensured compliance with medical/legal requirements, JCAHO standards. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Carefully selected, developed and retained qualified staff,of twelve. Provided thorough supervision for day-to-day operations of the Radiology department in accordance with set policies and guidelines. Jumped in to fill gaps for on call rotation when necessary.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Actively served on Utilization Review Committee by reviewing policies, patterns of providers and sanction processes.

Education

2013 ATI Career Services Dallas, TX

Associates of Science Respiratory Therapy

Coursework in Physics and Psychology. Coursework in Human Anatomy and Physiology. Related coursework in Mechanical Ventilation, Pharmacology, Neonatal and Pediatric Respiratory methods and Case Management.

1999 ESS College for Business Dallas, TX

Select One Business Administration

Coursework in Human Resources, Clerical Skills, Computer Databases, Administrative Assistant Fundamentals, Gregg Shorthand, and Business Ethics.

1995 Rockwall High School Rockwall, TX

High School Diploma High School Coursework

Concentration in completion of courses required for high school graduation.

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