Customer Service High School

Jacqueline Dohar

Email: ********@**********.***

Address:

City: Stow

State: OH

Zip: 44224

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I offer a commitment to perform reliably, astutely. I am a meticulous customer service representative,excellent at juggling multiple tasks and working under pressure.I have great organizational skills and am a team player. I have broad industry experience in Finance, Banking and Insurance.

Educational Background:

High School Dipolma from Kent State University, Kent OH 1/2001 to 6/1985 (Arts and Science)

High School Dipolma from Woodrow Wilson High School, Kent OH 1/2001 to 12/2012

Job History / Details:

Professional Summary

I offer a commitment to perform reliably, astutely. I am a meticulous customer service representative,excellent at juggling multiple tasks and working under pressure.I have great organizational skills and am a team player. I have broad industry experience in Finance, Banking and Insurance.

Core Qualifications

Strong verbal communication

Team liaison

Quick learner

Computer proficient

Extremely organized

Multi-Task Management

File/records maintenance

Data management

Financial records and processing

Customer Needs Assessment

Customer Service

Experience

May 2012 to Current

Women's Health Group Tallmadge, OH

Billing Assistant

Daily billing of encounter tickets for insurance reimbursement, daily posting of payments from insurance companies, appeals and discrepancy resolution with insurance companies, updating Doctor's credentials

November 2011 to April 2012

Allstate Insurance Company Hudson, Ohio

Risk Assistant

Assist Insurance Agents with the assessment of the Risk of policies for individual customers. Answer questions regarding the renewal of insurance policies and make accurate risk decisions. Assist with skill assessments and needs analysis of employees. Also suggest training opportunities for employees and assist with their validation. Assist in the identifying process improvement opportunities. Daily phone interaction with Insurance Agents

March 2011 to November 2011

PNC Bank Cuyahoga Falls, Ohio

Part Time Bank Teller

Front-line Teller providing daily interaction with customers, handling banking transactions, daily balancing of cash drawer, answering multi line phone, resolving customer issues. Also identify sales opportunities and referring customers for additional banking opportunities as appropriate.

September 2010 to February 2011

Advantage Sales and Marketing Cleveland, Ohio

Marketing and Reset Team Member

Part of a six member team responsible for merchandising and resetting manufacturer's products at retail accounts throughout Eastern Ohio and Western Pennsylvania. Also responsible for implementing customer approved schematics for the reset of products throughout the customers store.

Education

Kent State University Kent, Ohio

Arts and Science

2.5 GPA

1984 Woodrow Wilson High School Youngstown, Ohio

High School Diploma

3.0 GPA

Professional Affiliations

Member, Stow Munroe Falls Junior Mother's Club, Stow, Ohio

Member, Akron City Hospital Junior Board, Akron, Ohio

Member, Boy Scouts of America, Treasurer, Stow, Ohio

Member, Girl Scouts USA, Stow, Ohio

Member, PTSA Stow Munroe Falls Schools, Stow, Ohio

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