Customer Service High School

Monico Bernal

Email: ********@**********.***

Address:

City: Loves Park

State: IL

Zip: 61111

Country: USA

Phone: 815-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard working, dedicated automobile mechanic with hands on experience, proficient in problem solving complex auto repair issues,and excellent training to perform general services, diagnostics, while consistently delivering quality service, as well contributing to repeat and referral business through strong problem solving skills and commitment to top-quality workmanship and excellent customer service both in the automotive repair as well as the auto sales portion of the company I looked over.

Educational Background:

High School Dipolma from Milton high school, Milton WI 1/2001 to 6/2003 (General)

Job History / Details:

Professional Overview

Hard working, dedicated automobile mechanic with hands on experience, proficient in problem solving complex auto repair issues,and excellent training to perform general services, diagnostics, while consistently delivering quality service, as well contributing to repeat and referral business through strong problem solving skills and commitment to top-quality workmanship and excellent customer service both in the automotive repair as well as the auto sales portion of the company I looked over.

Skill Highlights

Diagnosis and repair

Preventative maintenance

Suspension and alignment

Brake systems expertise

Inventory control

Brake repair and replacement

Preventative maintenance

Electrical systems

Wheel balancer

Tire machine

Aluminum rim repair

Superior customer service

MS Office

Quick Books Pro

Excellent communication skills

Compelling leadership skills

Familiar with "Alldata"

Diagnostic tools

Usage of Snap On "Solus"

Routine inventory

Exceptional time management skills

Adaptable

Career Accomplishments

Business Development:

Successfully grew business by creative advertisement, built customer relationships, and achieved and went beyond auto sales goals.

Obtained Illinois and Wisconsin Dealership License.

Promoted to store manager within 12 months

Took the responsibility of operating my own store within 12 months

Received customer service award within 6 months of employment.

Professional Experience

December 2008 to July 2012

SOS Tire and Auto Repair Rockford, IL

Automotive technician/ Store Manager

Conducted automotive inspections, diagnostics and repairs on domestic cars and light duty trucks to include minor engine, transmission, differentials, as well as specializing in front end work, brakes, starters, axles, tires, fuel systems, cooling systems, and other mechanical and some electrical systems. managed day-to-day schedule and operations of repair shop as well as auto sales INC, maintaining strong focus on quality workmanship and customer service. complete end of the records and configure tills, as well as warranty documentation, and ensure proper maintenance of all shop tools and equipment, Meet face-to-face with customers to provide estimates and explain and or answer any questions they may have about the repairs listed.

Built solid reputation of highly trusted and quality-driven mechanic

displayed solid commitment to the company, often working overtime when ever needed.

Education

2002 Milton high school Milton, WI

General

completed technician workshops, such as brakes, suspension, axles, basic electrical systems, cooling systems, a/c systems.

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