Manager Customer Service

MELOVEE ARRINGTON

Email: ********@**************.***

Address:

City: Ellenwood

State: GA

Zip: 30294

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drives company growth, improving quality and/or efficiency, effecting cost savings, advancing technological development or implementing new product line initiatives. Remains calm and poised even in high-pressure situations. Entrepreneurial, business developer responsible for key initiatives that leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth, expansion and initiatives that may affect multiple lines of business or the company as a whole aimed at accomplishing broad, long-term objectives while supporting corporate projects and initiatives.strong relationship building, improving quality and/or efficiency, effecting cost savings to create new business opportunities and influence corporate growth. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.Highly respected and ethical; always exceeds goals and delivers on commitments.

Educational Background:

High School Dipolma from Mercer University, Business School, Atlanta GA 1/2001 to 5/2010 (Business Administration)

High School Dipolma from Old Dominion University, Atlanta GA 1/2001 to 12/2012

Job History / Details:

Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drives company growth, improving quality and/or efficiency, effecting cost savings, advancing technological development or implementing new product line initiatives. Remains calm and poised even in high-pressure situations. Entrepreneurial, business developer responsible for key initiatives that leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth, expansion and initiatives that may affect multiple lines of business or the company as a whole aimed at accomplishing broad, long-term objectives while supporting corporate projects and initiatives.strong relationship building, improving quality and/or efficiency, effecting cost savings to create new business opportunities and influence corporate growth. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.Highly respected and ethical; always exceeds goals and delivers on commitments.

Core Qualifications

New Business Development

Project Management

Policy/Program Development

Develop/Enhance Processes and Procedures Improvement

Strategic Planning

Communication Skills

Departmental Operations Management

Analytical Skills

Market/Product Development

Professional Experience

January 2005 to Current

SUNTRUST BANK Atlanta, GA

Corporate Bank Operations Initiative and Integration Manager

Corporate Bank Operations Initiative and Integration: Support and implementation of corporate projects and initiatives that may affect multiple lines of business aimed at accomplishing broad, long-term objectives such as putting our client first, enhancing revenue, improving quality and/or efficiency, effecting cost savings, advancing technological development or implementing new product line initiatives.

Merger/acquisition procedural/process and communication support.

Develop new processes and procedures.

Redesign existing processes and procedures.

Facilitate ongoing review of project and initiative effectiveness and rework/revise when necessary.

Facilitate ongoing monitoring of process and procedural change impacts and communicate progress/updates to stakeholders including Line of Business representatives and Group Bank Operations Managers. Development of supplemental training and workshops on operations, client servicing and process topics, and risk related items.

June 2003 to February 2005

NATIONAL BANK OF COMMERCE Atlanta, GA

Market Manager

Coordinate, train, and manage the sales activities for six local retail offices.

Expand the customer base through activities designed to emphasize asset generation, fee service, deposit growth and building customer relationships.

Direct the activities of the office to ensure optimum efficiency, effectiveness and quality by implementing and overseeing department goals, budgets, operating policies and procedures, and compliance with applicable to regulations.

Perform full range of human resources responsibilities including communication, coaching, and staff development, team development, performance management, staffing and salary administration while adhering to the company's human resources policies and procedures.

Ensure that the office remains customer focused and that employees provide reliable, consistent and efficient service to customers.

July 1997 to December 2002

BANK OF AMERICA Norfolk, VA

Branch Manager

Banking Cluster Manager for four different locations, two of which were In-Store.

Ensure bank operational soundness while ensuring that the office remained customer focused.

Manager daily operational functions to ensure audit readiness and decision any and all necessary actions on NSF/OD accounts, fee waivers or refunds, check approvals for the teller team and loan signatures for sales associates.

Conducted both monthly and quarterly reviews to ensure adequate coaching and development of associates.

Monitor the adherence to policies and procedures while maintaining overall customer satisfaction and problem resolution.

Provide quality customer service to card service customers by phone while adherence to policies and procedures.

Responsible for meeting delivery standards and all tracking and measurement occurs.

Exceeded monthly collections goals while cross-selling other products and service to current customers.

Education

2010 Mercer University, Business School Atlanta, Georgia

Executive Master of Business Administration Business Administration

1996 Old Dominion University Norfolk, VA

Bachelor of Science Business

Affiliations

Womens Diversity Group

Leadership Development Program

EdgeMaster Leadership Program

(SMLP) SunTrust Mentoring Leadership Program

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