Customer Service Manager
Resume:
Jeff Taylor
Email: ********@******.***
Address:
City: Springfield
State: MO
Zip: 65803
Country: USA
Phone: 417-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Store Manager equipped with extensive experience in retail management and sales.
Experienced Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.
Driven and skilled in providing creative solutions to customer complaints.
Trains retail associates on sales techniques and crisis management.
Quality focused Manager adept at providing employees clear guidelines and targeted goals.
Educational Background:
High School Dipolma from Jones High School, Jones OK 1/2001 to 5/1979 (Auto Mechanics)
Job History / Details:
Summary
Store Manager equipped with extensive experience in retail management and sales.
Experienced Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.
Driven and skilled in providing creative solutions to customer complaints.
Trains retail associates on sales techniques and crisis management.
Quality focused Manager adept at providing employees clear guidelines and targeted goals.
Highlights
Retail inventory management
Store operations
Sales professional
Store opening and closing procedures
Team-oriented
Reliable
Exceptional leader
Conflict resolution skills
Experience
November 1987 to September 2012
Goodyear Tire & Rubber CO. Springfield, mo
Store Manager
Delivered excellent customer service by greeting and assisting each customer.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Addressed customer inquiries and resolved complaints.
Completed weekly schedules according to payroll policies.
Trained staff to deliver outstanding customer service.
Completed a series of training sessions to advance to Store Manager.
Trained all new associates on store procedures and policies.
Education
1979 Jones High School Jones, Oklahoma
High School Diploma Auto Mechanics
Member of VICA Club
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