Customer Service Data Entry

BELINDA MACK

Email: ********@******.***

Address:

City: Jacksonville

State: FL

Zip: 32244

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Data entry Clerk who successfully manages multiple data entry projects at once. Transcription expert focused on delivering high quality results in a timely manner. Highly effective at handling confidential information and identifying system improvements with ease. committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Educational Background:

High School Dipolma from Elite Security & Elite Investigation, Inc, Jacksonville FL 1/2001 to 10/2012 (Security/Investigation)

High School Dipolma from Barclay Career Institute, Jacksonville FL 1/2001 to 12/2012

High School Dipolma from Lockheed Martin Information & Technology /NAS, Jacksonville FL 1/2001 to 12/2012

Job History / Details:

Summary

Data entry Clerk who successfully manages multiple data entry projects at once. Transcription expert focused on delivering high quality results in a timely manner. Highly effective at handling confidential information and identifying system improvements with ease. committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights

Time management

Microsoft Office proficiency

Excellent communication skills

Customer service-oriented

Multi-line phone proficiency

Filing and data archiving

HIPAA compliance

Insurance processing

Critical thinker

Advanced clerical knowledge

Failmiliar with Tricare Benefitis

Knowledgeable in specialty consults.

Knowledgeable and experienced in Central Appt Policies and procedures.

Responsible for coordinating and booking appointments for active duty and there Dependants.

High customer service standards

Experience

February 2006 to May 2011

Lockheed Martin Jacksonville, Fl

Data entry clerk

Verified that information in the computer system was up-to-date and accurate. service client by determining requirements Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow. Taking message for physicians, booking specialty appointment for assigned clinic (cardiology) performs data entry verification updates and editing of patients data. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

January 2003 to June 2006

ITS Jacksonville, Fl

Medical Record Technician

Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned.Created monthly reports for records, closed terminated records and completed chart audits.Verified and logged in deadlines for responding to daily inquiries. Register patient in CHCS system ( Composite Health Care System). perform admission into the system, Create and track records in the automated system,

April 1997 to February 2002

Heavenly Host Cleaning Services Jacksonville, Fl

Cleaning Technician

Created a cleaning service, serving the Jacksonville area for 5 years residential and commercial cleaning, Cleaned and returned vacant rooms to occupant-ready status.Set up and cleaned banquet and conference rooms.Cleaned rooms to the satisfaction of all clients. Emptied and cleaned all waste receptacles.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Hand dusted and wiped clean office furniture, fixtures and window sills.

January 1995 to February 1996

Fuels control Division SIGONELLA, ITALY

Aviation Fuels Dispatcher

Receive and record all information needed from customer for the issuance of aviation fuels. Coordinated refuel truck movements from fuel farm to transit ramps and /or changes in operations. Maintain and recorded proper forms for various fueling functions. proper notification given military transfer.

March 1980 to January 1981

JACKSONVILLE AREA SICKLE CELL FOUNDATION Jacksonville, Fl

LABATORY ASSISTANT

Perform light office procedures, handle all incoming calls, tested all walk-ins hemoglobin for sickle cell, kept accurate files on all data received.Observed and documented patient status and reported patient complaints to the case manager.Completed and submitted clinical documentation in accordance with agency guidelines.

January 1978 to January 1980

University Hospital Jacksonville, Fl

Certified Nursing Assistant

Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Positioned residents for comfort and to prevent skin pressure problems.Performed routine tests such as urine dip stick, vision and hearing tests.Tended to patients with chronic illnesses.Documented resident records on daily flow sheets.Sensitive to the needs of geriatric patients.Assisted with adequate nutrition and fluid intake.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Provided personal nursing care in pre- and post-operative situations.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

Education

2012 Elite Security & Elite Investigation, Inc Jacksonville, Fl

Certificate Security/Investigation

Completed the require training/education require by the state of FLORIDA to become a security officer. certification obtain after completion of the course. obtain class D license with the division of licensing, Coursework in Homeland Security and Emergency Management.

1990 Barclay Career Institute Jacksonville, Fl

Certificate Word processing

Typing, Word processing, 10 key, Secretarial course, HIPPA individual rights, 9 month course, certificate of completion obtained after successfully completing course. June 1990.

Lockheed Martin Information & Technology /NAS Jacksonville, Fl

Certificate's Continue Education

Continue education quarterly /Annually require mandatory courses provided by Lockheed /Naval Air Station Jacksonville.

Basic Emergency management Training

Trafficking in Person

Radiation SafetyTraining

Privacy Act 100, 101, 103,

Information Assurance Awareness

HIPAA

Environmental Management System Training

DoD Spear-Phishing Awareness Training

Restricted Reporting for incidents of Domestic Abuse

Holiday Safety Standdown Training

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