Customer Service Sales

Darlene Williams- Berry

Email: ********@*************.***

Address:

City: Missouri City

State: TX

Zip: 77489

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A self-starter with the ability to perform duties assigned specializing in administrative support business operations. Committed to delivering high quality results with little supervision of job tasks efficiently and effectively. A team resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. A positive attitude and able to interface with a Diverse Community of Peers, Management, and Cultural business professionals. A creative thinker with ability to sensitively discover needs and present solutions to all audiences. Ability to effectively communicate, orally and in writing, with internal and external customers. Ability to make effective presentations and directives to a variety of public audiences. A dedicated and focused individual, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from UNIVERSITY of PHOENIX, Houston TX 1/2001 to 4/2012 (Business Management)

High School Dipolma from University of Phoenix, Houston TX 1/2001 to 12/2012

Job History / Details:

Core Competencies

A self-starter with the ability to perform duties assigned specializing in administrative support business operations. Committed to delivering high quality results with little supervision of job tasks efficiently and effectively. A team resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. A positive attitude and able to interface with a Diverse Community of Peers, Management, and Cultural business professionals. A creative thinker with ability to sensitively discover needs and present solutions to all audiences. Ability to effectively communicate, orally and in writing, with internal and external customers. Ability to make effective presentations and directives to a variety of public audiences. A dedicated and focused individual, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Sales and marketing

Technical Support

Collections AS/400

Microsoft Office Suite

Insurance eligibility verification

Employee training and development

Problem resolution

Administrative Support

Billing Resolutions

Project & Team Leadership

Strong communication skills

Adaptive team player

Customer service expert

Expert in customer relations

Excellent managerial techniques

Excellent interpersonal skills

Accomplishments

. Increased customer retention and demonstrated ability to increase annual sales gross by 40 percentage .

Experience

December 2011 to Current

Xerox Business Services Houston, Texas

Customer Service Specialist

Analyze insurance accounts to determine coverage and benefits for roadside assistance, for Allstate Motor Club, AARP, and other insurance companies that offer emergency roadside assistance.

Collaborates with insurance agents and in processing renewal memberships, and to rectify omissions and investigate questionable issues about coverage and billing. Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes. Assist in training new customer service representative as a SME(System Manager Expert) with on the job training.

September 2002 to March 2010

Verizon Wireless Houston, Texas

Customer Service Coordinator

Supported sales staff with planning and implementing strategic sales trends to inform customers about latest technical equipment products available.Led a team of customer service representatives to increase service center profitability.Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Computed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Guaranteed positive customer experiences and resolved all customer complaints. Assisted management with coaching, and motivating agents with improving quality scores.Analyzed and determined completeness and validity of wireless data billing.Resolved customer questions, issues and complaints. Proficient in billing systems: ACSS, I-2K, Vision1, Eroes, Omni, and Prism.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Trained in technical support with troubleshooting of wireless data devices.Suggested up-sell ideas to improve customer product knowledge, which increased sales overall.Wireless data billing of kilobytes, megabytes, and gigabytes. Ability to activate wireless communications devices.

December 2001 to June 2002

LTD Financial Services Houston San Antonio, Texas

Administrative Assistant

Provided administrative and clerical support of commercial collections accounts for Dell.Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases.

Financial Services and Dell Computers, Inc ;Assisted the Director with the training of new collectors with current collecting regulation procedures and on the dialer system AS - 400 Series.

Processed invoices current, past due accounts, and skip tracings methods utilizing Excel spreadsheets to correspond directly with Dell Computer Systems.

6/ 2000 to 11/2001

Metropolitan Transit Authority Houston, Texas

Customer Service Specialist II

Provided accurate trip planning and routing information for the public in a call center environment.

Effectively utilized Windows and Oracle based programs while communicating with customers for public transportation route scheduling.

9/90 to 9/98

KHMX MIX 96.5 FM/ NATIONWIDE COM

Executive Receptionist

Managed the front office of two popular radio stations.

Responsibilities included assisting with sales and marketing proposals, accounting procedures of cash handling and as assigned other administrative functions; experience with programming and charting music playlist; assisted with on air promotions, voice over commercials, exposure to news and public affairs.

December 1981 to July 1990

KMJQ MAJIC102 FM/AMATURO RADIO GRP

Executive Receptionist

Managed the front office of two popular radio stations.

Responsibilities included assisting with sales and marketing proposals, accounting procedures of cash handling and as assigned other administrative functions; experience with programming and charting music play list; assisted with on air promotions, voice over commercials, exposure to news and public affairs.

Education

April 2012 UNIVERSITY of PHOENIX Houston, Texas

Bachelor of Science Degree Business Management

2014 University of Phoenix Houston, Texas

MBA Marketing

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