Project Sales

Resume - EOGA Document Transcript

MICHAEL G. EOGA

** ******* ***** **** 973-***-****

Boonton, New Jersey 07005 E-Mail ****@***.***

LEADERSHIP PROFILE

Senior IT Management professional with diversified expertise in the pharmaceutical, computer services, and

telecommunications industries. Over 15 years of IT management experience in leading initiatives that reduce cost, increase

operational efficiencies, and develop top talent. Extensive proficiency in financial analysis and forecasting, managing IT

budgets exceeding $20M, RFP process, asset and desktop management, client services, project management, service

delivery, vendor and outsourcing management. Additional strengths include planning and implementation of special

initiatives, change management, and effective decision-making. Proven strong leadership, team building, and relationship

management skills. Certifications include ITIL, CCNA, Six Sigma Green Belt and Six Sigma Black Belt.

PROFESSIONAL EXPERIENCE:

CATALENT PHARMA SOLUTIONS

Director, Infrastructure Services, Somerset, NJ. March 2009 to July 2010

Head of Infrastructure Services Team supporting 9,000+ clients worldwide utilizing 7,000+ workstations and 600+

servers. Responsible for staff of 10 employees and contractors covering Outsourcing Management, System

Architecture, IT Lifecycle, Desktop Management, Server Engineering, Project Management, Database Support, Field

Services, IT Procurement, Invoice Management, Vendor Relationships, and IT Sustainability.

Active Directory Project Led team in completing Phase I of migrating 39 legacy Catalent NT domains to

new single Active Directory environment.

WINS Consolidation Addressed chronic trust relationship and outage issues by reducing the number of

WINS servers from 55 worldwide down to 3.

Server Virtualization Led team in reducing overall physical server footprint by 107 units in 12 months

through virtualization and consolidation on the VMware vSphere 4 platform. Run costs reduced by $110K.

SOX Compliance & Remediation Provided major contributions in reducing the number of outstanding SOX

remediation items from 115 to 4. Also instituted new compliance processes and controls for future audits.

Desktop Management Instituted standard worldwide workstation image, both physical and virtual, and

deployment & maintenance methodologies.

SANOFI-AVENTIS PHARMACEUTICALS

Senior Manager, IT Asset Management, Bridgewater, NJ. April 2007 to December 2008

Head of the US Infrastructure Services IT Asset Management Team supporting US Pharmaceutical Operations business

unit of 3,000 Home Office clients. Responsible for staff of 9 employees and contractors covering IT Hardware and

Software Procurement, Invoice Management, Data Validation, Maintenance Contracts and License Management, Vendor

Relationships, Warehouse Operations, and IT Sustainability.

Executed the planning and implementation of special projects as well as managing IT Hardware Budgets of $4.35M for

US Pharmaceutical Operations in 2008. Worked in conjunction with Enterprise Architecture and Planning Team to

develop emerging technology roadmaps, laptop, desktop, monitor, and printer standards, and IT lifecycle strategies.

2008 Laptop Refresh Project Provided leadership in supporting the deployment of 2,500 new Lenovo T61

and X61 laptops for Home Office clients and disposal of 3,500 old IBM ThinkPad T40 s.

2007 Physical Inventory Successfully led team in conducting Physical Inventory of over 44,000 IT assets.

Warehouse Relocation Project Oversaw team in relocating centralized Warehouse Operations from R&D

site to US Pharma Ops site. Achieved $700K cost avoidance from original 2006 project plan.

MFP s for the US Field Sales Force Led effort with IS, Sales Operations, and Finance teams to identify and

deploy 8,000 HP OfficeJet 6310 MFP s to the US Field Sales Force. Due to vendor pricing negotiations and

corporate HP PurchaseEdge Program membership, achieved $350K in procurement savings.

Sold Salvage Program Overhaul Revamped Sold Salvage Program used for the sale and proper eco-

friendly disposal of IT equipment that has reached end-of-life. Developed new Consignment and Auction

Processes that increased return on IT assets sold by 20% and achieved $3.5M in revenue over 4 years.

Senior Manager, Client Support, Bridgewater, NJ. April 2003 to April 2007

Head of the US Infrastructure Services Client Support Team supporting US Pharmaceutical Operations and R&D.

Developed a staff of 17 employees, planned and implemented special initiatives, and managed annual IT Hardware

Budgets of $5M for US Pharmaceutical Operations and $2.5M for R&D.

Provided regulatory oversight as Quality Representative for all of US Infrastructure Services to ensure compliance with

FDA validation and qualification requirements per 21 CFR Part 11.

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Project Meritage Collaborated with Enterprise Architecture Team to evaluate and select HP TC4200 Tablet

PC as the new hardware standard for 9,000 US Field Sales clients. Effort resulted in cash award from sponsor.

Regional Business Office Project Negotiated out-tasking agreement with third party vendor to provide IT

support at five new regional business offices at minimal costs to the business.

55 Corporate Drive Move Project Initiated and developed new Output Management Policy, and introduced

the latest network MFP technology that reduced the deployment of personal printers. Implementation resulted

in cash award from project sponsor and achieved a reoccurring annual savings of $37K in energy costs.

2006 Peregrine AssetCenter Project Provided leadership in defining requirements, selecting vendor, and

setting priorities to the development team for the initial implementation of new IT asset tracking system.

Financial Management and Planning Developed long-term strategic plans and budgets for the business

including 2005-2007 Lease Commitments for IT Hardware - $7.4M, and 2005 Laptop and Desktop Refresh

Projects $3.3M. Achieved $170K savings in procurement costs for IBM ThinkPad T40 laptops in 2004.

US Field Sales Hardware Deployment Project Led $18.3M project for deploying 5,000 IBM ThinkPad T40 s

and 5,000 Dell Axim X5 s to the US Field Sales Force in 2003/2004. Achieved $620K in procurement saving.

Capital Authorization Review Process Improvement Streamlined Capital Authorization Request (CAR)

Process to reduce workstation support costs in laboratory areas. Processed 175 CAR s in 2004 valued at $15M

and 70 CAR s in 2005 valued at $16.5M resulting in $300K of savings in IT equipment.

Legal Support Developed and trained resources dedicated to Legal Department for Electronic Data Discovery

requests in support of on-going litigation resulting in $187K annual savings.

Senior Manager, North America Service Delivery, Bridgewater, NJ. November 2000 to March 2003

Head of the N.A. Service Delivery Team for US Commercial Operations business unit consisting of 7,600 corporate

customers including US Field Sales Force. Developed a staff of 11, 5 Project Managers and 6 Business Integrators.

Provided leadership for the oversight of the Aventis / IBM Outsourcing Agreement including service level monitoring,

workstation deployment, deskside services, helpdesk services, network monitoring, voice services, facility management,

disaster recovery, and data center operations, i.e. server and data storage services. Successfully met financial targets

for the departmental budget of $1.5M and the IT hardware budget of $14M annually.

Somerset Corporate Center Move Project Directed IT team in opening new US HQ for Aventis and

relocating 1,200 clients from Parsippany to Bridgewater, NJ. Project resulted in cash award from sponsor.

2001 US Field Sales Hardware Refresh Project Successfully deployed 5,000 IBM ThinkPad T22 s and

4,300 HP Jornada 720 s to the US Field Sales Force.

Broadband VPN Connectivity Solution and Remote Access Web Site Effort resulted in cost savings of

$2M/year for US Commercial Operations.

Regional Hub Office Project Led IT team in establishing and supporting 7 new Regional Hub Offices

(RHO s) for the US Field Sales Force.

HP Jornada ADP Plan Worked with IS Sourcing Team to implement Accidental Damage Protection (ADP)

Plan for HP Jornada s deployed to US Field Sales Force. Plan resulted in a cost savings of $2.5M.

KC Mainframe Decommissioning Multi-year project to migrate existing applications and decommission

Kansas City mainframe in order to realize a $500K/month savings.

AT&T 1995 to 2000

Operations Manager, Piscataway, NJ. 1998 to 2000

Led Tier 2 Dedicated Technical Support Team for the AT&T Business IP Services supporting 12,000 corporate customers

over 20,000 dedicated connections. Developed a staff of 14 technical professionals in providing network management

for AT&T s Common Backbone (CBB), an IP backbone based on Cisco Technologies.

Provided value-add to Fortune 500 customers in the planning, design, implementation, and documentation of

their networks in conjunction with AT&T IP Services. Hands-on work included configuration of Cisco routers.

Preserved revenue stream through the successful migration of 400 corporate clients from defunct AT&T

WorldNet Intranet Connect Service to the AT&T VPN and MIS Services.

Improved client communication by implementing electronic notification system via e-mail and web site updates

to alert AT&T IP Services customers of any planned or unplanned outages.

Project Manager, Piscataway, NJ. 1998

Revamped development team in the establishment and maintenance of a web based provisioning system for the AT&T

Business IP Dial Service. Responsible for staff of 4 including Lotus Notes developers and client facing web site.

Successfully led development team in reducing service provisioning cycle time from 2 days to 2 hours.

Training Manager, Piscataway, NJ. 1995 to 1998

Built Training Team for AT&T Business IP Services. Developed over 30 training programs including course

documentation and curriculums for AT&T WorldNet Service & AT&T Web Site Services. Certified Lotus Instructor (CLI)

for Lotus Notes R3 and R4. Responsible for $1.2M annual budget and staff of 5.

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SOFTWARE SPECTRUM (Formerly Stream International and Corporate Software) 1994

Certified Lotus Notes Specialist, AT&T, South Plainfield, NJ

Provided Lotus Notes System Administration and Application Development support for AT&T Network Notes pilot project.

OS/2 Engineer, Pfizer Pharmaceuticals, New York City, NY

Project lead for installation and customization of Novell NetWare, OS/2 2.1, DOS/Windows, and TCP/IP.

IBM 1988 to 1994

Network Systems Programmer, Sterling Forest, NY

Executed monthly customization of WAN for IBM Corporate HQ Region servicing 12,000 clients in the NY/NJ/CT area.

Performed semi-annual network reconfigurations and led special projects as needed.

MVS Systems Programmer, Somers, NY

Successfully installed and customized MVS operating system across 14 IBM 4381 mainframes located in the NY/NJ/CT

area. Led critical project for major software upgrade resulting in cash award from upper management.

EDUCATION & PROFESSIONAL DEVELOPMENT:

MSEE, Polytechnic University, Brooklyn, New York

BSEE, Lehigh University, Bethlehem, Pennsylvania

Six Sigma Black Belt Certification, 2008

Six Sigma Green Belt Certification, 2007

IT Infrastructure Library (ITIL) Foundation v2 Certification

Cisco Certified Network Associate (CCNA)

2007 Society of Information Management Regional Leadership Forum Graduate

Member of NJ Society of Information Management (SIM)

Member of International Association of IT Asset Management (IAITAM)

Member of Cisco s Consultant Program

Certified Lotus Notes Instructor (CLI), Level 1, R3 & R4

Certified Lotus Notes Specialist (CLNS), R3

Certified Lotus Professional (CLP), Notes R4 System Administrator

Certified Lotus Professional (CLP), Notes R4 Application Developer

Certified Novell Administrator (CNA), V4

LAN PROTOCOLS: NetBEUI, NetBIOS, IPX/SPX, WINS, RAS

WAN PROTOCOLS: TCP/IP (including subnetting), PPP, PPTP, DNS, FTP, Telnet, TN3270

WAN TECHNOLOGY: Frame Relay, ATM, Sonet, T1, T3, OC3, OC12, and ISDN

ROUTERS & SWITCHES: Cisco 2524, Catalyst 1900, IOS 10.x & above, Flowpoint 2200, CSU/DSU s (Alcatel,

Paradyne).

ROUTING PROTOCOLS: RIP, RlPv2, OSPF, IGRP, EIGRP

SECURITY: L2TP, IPSec, PAP, CHAP, RADIUS, TACACS, CheckPoint Firewall-1 & VPN-1

APPLICATIONS: HP AssetCenter, REMEDY, Clarify, SAP R/3 Enterprise Release 4.7, ARIBA, AT&T Global

Dialer, Nortel Extranet Client, Cisco VPN Client, HP OpenView, Lotus Notes R3 & R4, MS-Office (all

versions), MS-Project (all versions), MS-Visio (all versions), Adobe Acrobat Professional, AutoCad 2000 &

2004, MS-FrontPage (all versions), and NetObjects Fusion 1.x & 2.x.

LEGACY/ WAN: SNA, VTAM, NCP, VM, MVS, VSAM, RACF, NPM, SLR

OS SKILLS: Windows 7 Professional, Windows XP Home & Professional, Windows 2000 Professional,

Windows NT 4.0 Workstation, Windows 95/98/ME, DOS 6.2, Windows 3.1, Mac OS 7.x & 8.x+, HP UNIX

Workstations, OS/2 2.x & 3.0+.

NOS SKILLS: Windows 2003 Server, Windows 2000 Server, Windows NT 4.0 Server, OS/2 2.x & 3.0 LAN

Server, Novell NetWare V3 & V4.

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