Customer Service High School

James Smith

Email: ********@***********.***

Address:

City: Kennesaw

State: GA

Zip: 30144

Country: USA

Phone: 762-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To further broaden my career to encompass new challenges.Detail-oriented individual with strong technical skills and the ability to learn concepts quickly. Highly motivated to make multiple accomplishments within my lifetime.

Educational Background:

High School Dipolma from Southern Crescent Tech. College, Griffin GA 1/2001 to 5/2012 (Secondary Education)

High School Dipolma from Jacksonville State University, Griffin GA 1/2001 to 12/2012

Job History / Details:

Career Focus

To further broaden my career to encompass new challenges.Detail-oriented individual with strong technical skills and the ability to learn concepts quickly. Highly motivated to make multiple accomplishments within my lifetime.

Summary of Skills

Extremely organized

Microsoft Office, Excel, PowerPoint proficiency

Quick learner

Strong verbal communication

Collaborative team member

Attention to detail

Seasoned in conflict resolution

Energetic and organized

Customer Service

Computer Literate

Advertising

Sales

Customer Satisfaction

Sharp problem solver

Telecommunication skills

Education and Coursework

Southern Crescent Tech. College Griffin, GA

Associate of Science Secondary Education

Jacksonville State University Jacksonville, AL

Bachelor of Science Secondary Education

Experience

June 2012 to August 2012

Hon Cedartown, GA

Assembler

Fabricates parts and joins them together to construct products for the HON company. Creates the product in a timely matter with great quality.

April 2009 to June 2011

AT&T Cedartown, GA

Customer Service Rep

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. Works in one or multiple queues/skill sets over various customer contact channels. Responsible for improving customer retention through programs and service provided to the customer. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintains working knowledge of all company products, services and promotions. Makes recommendations according to customer's needs on features, accessories, upgrades and rate plans. Utilizes operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.

January 2007 to August 2007

Sonic Drive Thur Smyrna, TN

Cook

Performs the Back of the House Basic Stations (Back Swamp, Grill, and Food Prep) as needed and depending on store volume, during a shift to ensure that preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards. Prepares food by cutting and chopping food items and cooking on grill or in fryers. Prepares food orders efficiently within 2-3 minute time frame. Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling. Routinely disposes of trash by transporting bags outside and into dumpsters. Cleans all areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease. Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.

March 2005 to August 2006

Kroger Cedartown, GA

Courtesy Clerk

Provides excellent customer service. Responsibilities include cart retrieval from the store's parking lot; maintaining cleanliness of the store; returning non-purchased items to proper shelf location; assisting customers with their questions; obtaining price verification on products; and other duties.

Extra-Curricular Activities

Fed the hungry in Bartow County during Thanksgiving.

(Member of HOSA) Provided gifts to the needy during Christmas.

President of my high school Spanish Club.

Participated in high basketball team all four years.(Team captain for 2 years)

Interacted and became a role model for children at the local Boys and Girls club.

Interests

Basketball, Drawing, Socializing with different people, Blogging, Listening to music, Recording music, Creating my own brand.

Contact this candidate