Manager Customer Service

laura hiebeler

Email: *********@********.***

Address: **** * *********

City: Austin

State: TX

Zip: 77478

Country: USA

Phone: 281-***-****

Skill Level: Management

Salary Range: $49,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Laura Hiebeler

Executive Summary

Accomplished Operations Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Accurate and versed in database management. Strong organizational, technical and analytical skills. Manager highly effective at handling confidential information and identifying system improvements with ease. Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.

Core Qualifications

Operations management

Time management

Staff development

Microsoft Office proficiency

Inventory control

Advanced MS Office Suite knowledge

Staff training

Supervision and training

Meticulous attention to detail

Sound judgment

Results-oriented

Computer-savvy

Self-directed

Calm under pressure

Excellent communication skills

Complex problem solving

Resourceful

Strong interpersonal skills

Pleasant demeanor

Understands grammar

Customer service-oriented

Multi-line phone proficiency

Critical thinker

Filing and data archiving

Professional Experience

November 2010 to Current

The Comedy Showcase

Houston, Tx

Manager

Managed team of 25 professionals.

Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.Worked effectively in a heavily cross-functional, fast paced environment.Verified that information in the computer system was up-to-date and accurate.Compiled statistical information for special reports.Assisted with payroll preparation and entered data into cumulative payroll document.Identified and resolved system and account issues.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Computed, recorded, and proofread data, records and reports.Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

February 2008 to November 2012

The Comedy Showcase

Houston, Tx

Assistant Manager

Computed, recorded, and proofread data, records and reports.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created Access Databases used for business development.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

May 2005 to

June 2006

The Comedy Showcase

Houston, Tx

Data Entry Clerk

Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Identified and resolved system and account issues.Developed and created a more effective filing system to accelerate paperwork processing.

November 2003 to March 2005

KBR

Houston, Tx

File Clerk/Charter Lead/Call Center Lead

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Standardized department filing system to increase efficiency.Developed more efficient filing systems and customer database protocols.Coordinated admission processes and prepared medical records and agreement packets.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.

Education

2012 University of Phoenix-Online

Phoenix, AZ, USA

Business

Associate of Arts

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